IT Service Management Specialist
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Closer to Space, closer to the Future: join Telespazio – Leonardo Space Division
Leonardo is a leading global industrial group in Aerospace, Defence and Security, delivering advance multi-domain technologies across Helicopters, Aircraft, Aerostructures, Electronics, Cybersecurity, and Space. As part of the Leonardo Space Division, Telespazio a joint venture between Leonardo (67%) and Thales (33%) , is a global reference in the field of satellite solutions and services. With a workforce of over 3.300 professionals across its offices in Europe and around the world, Telespazio operates an international network of Space Centres and Teleports, offering cutting-edge solutions in Geoinformation Services, Satellite Systems and Operations, and Satellite Communications.
Join us as we continue to push the boundaries of what’s possible in Space.
Within theDigital Solutions – Service Management team, we are looking for a Service Management Specialist with experience in Project Management, Process analysis, IT Service Management and the management of Digital transformation initiatives.
Main Responsibilities:
- Support the governance of ITSM platforms and processes through analysis, monitoring, and continuous improvement of operational workflows
- Collaborate in managing Incident, Change, and Request Management processes, ensuring proper alignment with involved stakeholders
- Gather, analyze, and formalize functional and operational requirements from various business units
- Design and optimize workflows and business processes, with a focus on information flows and data quality
- Support the creation and maintenance of process documentation (procedures, KPIs, reporting, operational materials)
- Coordinate project activities, including planning, risk management, progress monitoring and interaction with multidisciplinary teams
- Collaborate with technical teams (infrastructure, security, workplace) to ensure solution consistency and integration with existing processes
Role Requirements:
- 3–5 years of experience in IT Project Management or Process Management, preferably in consulting or corporate environments
- Experience coordinating IT and digital transformation projects (Agile/Waterfall)
- Familiarity with ITSM processes and ticketing tools ServiceNow or Jira Service Management
- Strong stakeholder management and effective communication skills with both technical and business teams
- Problem‑solving attitude, operational autonomy, and strong goal orientation
- Experience working in multi‑team and multidisciplinary environments
- Fluent in written and spoken English (C1 level)
What We Offer:
- Our applicable collective labor agreement is the CCNL for the Private Metalworking Industry and Plant Installation Sector
- Working arrangement: Hybrid
- Employment category: Employee
- Contract type: Permanent-term
- 13th-month salary
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