Sales & Business Operations Specialist

Our belief:

• At SOLPLANET, we are driven by a simple idea: solar for everybody
• We strive to create the best possible experience for distributors, installers and end users
• That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Who We Are:

• Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
• AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
• With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
• AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
• Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day

How you´ll help us:

Country Manager Support

• Support the Country Manager in day-to-day business operations.
• Coordinate follow-up of strategic initiatives and action plans.
• Prepare presentations, meeting materials and executive summaries for management discussions.
• Support communication and coordination with headquarters and internal departments.
• Identify opportunities to improve operational efficiency and internal processes.

Sales Operations & Order Coordination

• Coordinate customer orders from order confirmation through delivery.
• Monitor order status, delivery schedules and customer commitments.
• Coordinate with Operations, Logistics and Headquarters to ensure timely deliveries.
• Proactively communicate order updates to customers and distribution partners.
• Support demand planning and sales forecasting activities.
• Maintain accurate sales and order information within CRM and internal systems.
• Assist in resolving order-related and delivery issues.

Customer Support & Coordination

• Coordinate customer enquiries from pre-sales through after-sales support.
• Ensure prompt follow-up of customer requests and internal action items.
• Coordinate commercial and technical information between customers and internal teams.
• Support quotation follow-up and commercial documentation.
• Maintain excellent communication with distributors, installers and customers throughout the order lifecycle.

Customer Service Coordination

• Coordinate customer service activities together with the Technical Support team.
• Facilitate effective collaboration across Sales, Technical Support, Operations, Logistics, Finance and Headquarters.
• Monitor service requests and ensure timely follow-up.
• Coordinate issue resolution with internal stakeholders.
• Support continuous improvement of customer satisfaction.

Business Operations

• Maintain CRM data accuracy and commercial documentation.
• Prepare operational and commercial reports, KPI dashboards and business performance analyses.
• Support business planning, forecasting and internal reporting.
• Coordinate internal meetings and follow-up actions when required.
• Collect market feedback and support continuous business improvement initiatives.

Events & Commercial Support

• Support the organization of customer events, technical academies, webinars, roadshows and trade fairs.
• Coordinate logistics and operational preparation for commercial activities.
• Support customer meetings, exhibitions and partner events by coordinating logistics, documentation and follow-up activities.
• Support the execution of local marketing activities, customer events, product launch and commercial campaigns in cooperation with the team

Your background and skills:

• Bachelor's degree in Business Administration, Engineering, Economics, Marketing or a related field.
• At least 2 years of experience in sales operations, business operations, commercial support or customer support.
• Experience in B2B environments is preferred.
• Experience in the photovoltaic, renewable energy or electrical industry is preferred.
• Experience in order management, customer support or sales operations within an international company is considered an advantage.
• Experience working in an international and cross-functional environ