IT Service Quality Expert
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Synergie 68, Divisione ICT Corporate di Synergie Italia, dedicata alla Ricerca e Selezione di personale qualificato, in collaborazione con importante società operante nel settore assicurativo ricerca un/a: IT Service Quality Expert - Milano, Roma, Mogliano | Cat. Protetta L. 68/99 Analisi, progettazione e reporting dei processi
- Analizzare, definire, documentare e implementare regole di processo, procedure e KPI (efficacia, efficienza e qualità dell'esecuzione) relativi ai processi di IT Service Management.
- Progettare e realizzare report (volumi, trend dei KPI, ecc.) e dashboard, sia online sia offline.
- Preparare presentazioni efficaci destinate al management executive (C-Level).
- Analizzare e documentare dati e trend dei KPI, definendo le necessarie azioni correttive ed eventualmente individuando requisiti per soluzioni di AIOps .
- Elaborare business case per le azioni correttive identificate e avviare i relativi progetti, ove necessario.
- Definire, coordinare e monitorare i piani di miglioramento coinvolgendo tutti gli stakeholder interessati, escalando le attività ai livelli manageriali appropriati quando necessario.
- Organizzare le riunioni di revisione dei piani di miglioramento e predisporre la reportistica sullo stato di avanzamento delle azioni.
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