HVACR Service Operation Team Leader
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In this role you lead a field service team delivering best-in-class support for HVAC systems across North East Italy. You align service delivery with customer needs and the company’s service growth goals, driving resource planning, field operations, and ongoing skill development. You will coach technicians, manage scheduling and training, and monitor performance to ensure a superior customer experience. You’ll work with cross-functional leaders to optimize deployment and respond to market trends with a hands-on, results-driven mindset.
Retribuzione / Benefits Flexible working time
Agile working
Meal vouchers of 10 euro
Company welfare
Salary range 45.000–61.800 per year
Variable components and additional company benefits
Responsabilità Lead day-to-day activities of a field service team of technicians
Ensure high-quality service delivery, preventive maintenance, and parts inventories
Plan resources and deploy field teams to meet SLAs and customer needs
Oversee field service across North East Italy and ensure excellent customer experience
Set objectives, coach staff, and provide training and development
Develop and maintain communication with Service leader and peers on resource availability
Collaborate with manager and service delivery leaders to deploy resources consistently
Monitor field work, plan vacations, and ensure internal processes are followed
Report on competitors and trends relevant to service growth
Drive KPI performance and operational excellence
Requisiti fondamentali Minimum 6 years field service experience in HVAC systems
Bachelor’s degree in engineering
Supervisory or team leader experience with team-building skills
Interpersonal, team, strategic thinking, and analytical abilities
Assertive, action-oriented, results-driven, with problem-solving under deadlines
Fluent in Italian; strong English reading/writing/presentation skills
Sales acumen; hands-on and can-do mindset
Proficient in Excel, Word, Notes
strong interpersonal skills
team leadership
strategic thinking
HVAC field service
resource planning
customer relationship management
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