Patient Enrollment Coordinator

Job ID: | Amazon.com Services LLC - A57*This position will be located full-time in office in one of the following locations: Boston, MA, Phoenix, AZ or Seattle, WA*The Patient Enrollment Coordinator role is a dynamic position in helping new and existing One Medical Senior patients. In this role you will have an amazing opportunity to help One Medical meet its goal of transforming health care. To share our care with as many people as possible, we need to create a team of folks who are experts at building relationships, verifying insurance eligibility and scheduling patients in our primary care practices. You will be jumping in to tackle one of our most important priorities this year of enrollment, eligibility, engagement and retention. This job is for someone who is hungry to make a difference and not afraid to keep trying.Key Job ResponsibilitiesPersuade prospective patients to enroll with One Medical SeniorsPersuade unengaged patients to establish care and schedule first appointmentInsurance verification and outreach to new and existing patients who are no longer assigned to One Medical Seniors to get them realigned with our officeListening for indications of patient dissatisfaction, and completing the outlined service recovery steps in order to help One Medical retain the patientNurture leads with the One Medical Senior Brand through scheduled phone cadenceContact and convert assigned leadsSchedule doctor's visitsDocument patient activity in Salesforce.com and our patient portal in a timely and accurate mannerMeet Scheduling/Enrollment, PCP Change, and phone targets and any performance metricsManage large amounts of inbound and/or outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify potential patients' needs, clarify information, research every issue and provide solutions and/or alternativesOccasionally handle established patient requests/complaintsOccasionally collaborate with cross-functional teams to support during peak workflow periodsBasic Qualifications2+ years of complex healthcare customer service experienceExperience with current technologies to help handle the workflow in an inbound call/email center, or experience managing large teams (about 120+ indirect reports and 4+ direct reports)Experience multitasking, including answering multiple phone lines, prioritizing e‑mail, instant message, and ticket related communication, and communicating clearly within a command center environmentExperience working in a fast‑paced, team environmentExperience using Salesforce or other CRM tools2+ years of customer service experience, or Bachelor’s degree in Information Technology, Computer Science, Engineering or related fieldsWork flexible schedule including weekends, nights, and holidaysExperience working in a fast‑paced, rapidly changing operations environmentDependability and adaptabilityPossess passion, empathy and are mission driven: You want this job because you believe deeply in our mission to restore humanity to healthcare. You understand that we can only deliver on this mission if patients can experience the care One Medical offers.Ability to attend and work in practice events a few times per quarter in the market you are located in if applicablePreferred QualificationsSpeak, write, and read fluently in SpanishAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at AZ, Tempe - 17.00 - 31.00 USD hourlyUSA, MA, Boston - 17.00 - 31.00 USD hourlyUSA, WA, Seattle - 21.00 - 31.00 USD hourly#J-18808-Ljbffr