System Development Engineer

Job ID: | Amazon Development Center (Romania) S.R.L. - A91 The Compliance Shared Services (CoSS) organization's mission is to build shared services for managing regulations. The SPIDER (Streamlining Planning, Deployment and Post-Release) team within CoSS is responsible for the technical infrastructure and tools to proactively identify and resolve issues impacting Selling Partners. SPIDER is seeking a System Dev Engineer with experience in software engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support‑related processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics‑focused approach, demonstrates customer focus, and has the ability to lead in multi‑functional and fast‑paced environments. If you fit the profile, we would love to talk to you. Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day‑to‑day operational efficiency, and being self‑motivated. The role also involves driving smaller‑scope development projects and building custom tools. Technical Support and Problem ResolutionDiagnose and resolve complex production software issues across multiple products and services Perform comprehensive troubleshooting and root cause analysis for technical challenges Provide timely and effective support through ticket management and customer communicationSoftware Development and MaintenanceDevelop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting Maintain and configure software systems in staging and production environments Implement fixes and enhancements for internally developed software applicationsSystem Operations and MonitoringDesign and implement monitoring solutions to ensure system reliability and performance Manage software deployments and support infrastructure in AWS and web technology environments Create and maintain system and support status reports Team Collaboration and Knowledge ManagementCoordinate support issue handoffs within the team Develop and contribute to a comprehensive team knowledge base Collaborate with cross‑functional teams to improve operational excellenceProduct and Service OwnershipTake ownership of digital products or system components Ensure adherence to service level agreements (SLAs) Coordinate customer notifications and workflow managementBasic QualificationsKnowledge of systems engineering fundamentals (networking, storage, operating systems) Experience (non‑internship) in professional software development Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems Experience in networking, storage systems, operating systems and hands‑on systems engineering Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, RubyPreferred QualificationsExperience with PowerShell (preferred), Python, Ruby, or Java Experience working in an Agile environment using the Scrum methodologyAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and