E-Commerce Program Manager

OverviewSelect how often (in days) to receive an alert: Create AlertIf you’ve worn a pair of glasses, we’ve already met.We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.Your #FutureInSight with EssilorLuxotticaAre you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.Your RoleAs Program Manager, the primary objective is to own and drive the direction and coordination of cross-functional stakeholders to enable the discovery, execution, delivery, and results monitoring of eCommerce projects. The role ensures strong alignment between business and technology partners and actively contributes to shaping the project roadmap through stakeholder negotiation, prioritization, and data-driven decision-making. Critical thinking, the ability to identify risks and dependencies, and the capacity to operate autonomously are key success factors.The Program Manager is responsible for facilitating communication, collecting and challenging requirements, and collaborating with different functions to influence the evolution of eCommerce projects while managing and meeting deadlines.Daily activities include close interaction and clear communication with project sponsors and teams involved, ownership of prioritization decisions, maintenance of project and roadmap documentation (Confluence, Gantt planning tools), coordination of testing and go-live activities, and continuous monitoring of project outcomes and performanceMain ResponsibilitiesPROJECT ROADMAPCollect and discuss business pillars of growthCollect project proposals from both local and corporate functionsAlign with Business Leaders to produce a roadmap in line with goals and constraintsEnsure strategic alignment with corporate departments to develop a comprehensive roadmap for the platform's technological evolutionPROJECT DISCOVERYProject Requests PrioritizationBusiness Case collection and reviewProject Discovery executionPROJECT DELIVERYDefine stakeholders and project tasks to create a solid project planManage project updates and track deliverablesMonitoring and reporting on project progresses, highlighting risks to project stakeholders and preventing potential threatsCoordinate the execution of Project Deliverables and User Acceptance Test (UAT)Produce and maintain comprehensive project documentationFacilitate knowledge sharing amongst stakeholders and among peers (other PMs)Monitoring and analysis of project results and performanceMain RequirementsEducational Background: Master’s Degree in Management / Engineering or related. At least 1 year in Project or Program Management within an eCommerce or digital environment.PROJECT MANAGEMENT EXPERIENCE:Adequate knowledge of Project Management methodologies (Waterfall vs Agile)Experience managing cross-functional initiatives with multiple stakeholders and contribute positivelyAbility to evaluate scope, cost, timeline, and expected business value to support prioritization decisionsTIME MANAGEMENT:Strong prioritization skills and ability to perform cost-benefit and ROI analysisEffective time-management across multiple concurrent initiativesCOMMUNICATION :Excellent verbal and written communication skills (both Italian and English)Ability to motivate peopleAbility to interact with multiple groups to gather information and gain consensus on goalsECOMMERCE KNOWLEDGE:Digital Commerce specific experience (navigation, user experience, eCommerce principles)Ability to interpret a Business CaseDELIVERY:Management and diplomacy skillsAbility to negotiateATTITUDEPositive, solutions-oriented attitudeStrong critical thinking and problem-solving abilitiesThe role operates within a collaborative, goal-oriented Program Management team that works in a complex, cross-functional, and often cross-country environment.The team culture emphasizes clarity, knowledge sharing, and problem-solving, with a strong focus on turning complex challenges into simple, actionable solutions. Program Managers are encouraged to continuously learn, ask questions, and contribute to improving ways of working.While the role requires autonomy and accountability, the Program Manager will be supported by the Senior Program Manager and the wider team, particularly when navigating complex prioritization decisions, stakeholder alignment, or ambiguous project scenarios.Success in this role relies on proactive communication, a positive mindset, and the ability to collaborate effectively within a supportive and structured environment.Our Diversity, Equity and Inclusion commitmentWe are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.#J-18808-Ljbffr