Customer Success Manager

3 ore fa


Rome, Italia Sur Global A tempo pieno

OverviewAs a Customer Success Manager you will act as a strategic partner to our customers. In this role, you will be responsible for ensuring that our customers have a positive experience with our products by providing strategic guidance, proactive engagement, and overseeing their journey from onboarding to renewal.ResponsibilitiesAct as the primary point of contact between our customers and our internal teams (Sales, Product, and Support) to ensure effective communication and collaborationProvide strategic support and guidance to our customers by answering product-related questions, creating educational resources, and training them on best practicesCollaborate with our Sales team to identify expansion opportunities and ensure seamless handoffsOversee customer health and engagement efforts, such as business reviews, onboarding plans, and case study generationDevelop a deep understanding of our products and customers\' goals to ensure that our solutions are tailored to their business needsWork with our Product team by acting as the "Voice of the Customer" to ensure that our products meet market needs and maintain high qualityContinuously monitor


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