Product Support Specialist
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Job Description
We are looking for a Product Support Specialist who will provide day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems.
Responsibilities
- Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
- Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
- Identifies, documents, and reports design, reliability and maintenance problems and bugs.
- Gathers and consolidates feedback from customers and field staff.
- Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
Qualifications
Skills required
- Strong troubleshooting and analytical skills for technical issues related to system integration and infrastructure.
- Ability to collaborate with development teams to manage bugs, enhancements, and support activities
- Excellent communication skills, with the ability to translate technical needs and customer feedback
- Experience in collecting, documenting, and managing issues through ticketing systems
- Strong customer focus and ability to work effectively in cross-functional teams
Canon Core Competencies
Focus on the customer
Apply high standards of accuracy
Drive for results
Create solutions to problems
Take ownership & accountability
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