Case Manager

Case Manager (APAC) - Human Resources, Disability and Leave Services (12-month Contract)\ ՕAt Amazon we believe that every day is still day one. We are working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best‑in‑class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by\Resource joining the amazing Disability & Leave Services Team.Essential ResponsibilitiesInitiate and respond to inquiries about leave and disability events, benefits, and options available to employeesServe as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by AmazonLeverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriateCritically assess and adjust the case management plan to an employee’s changing needsAddress and respond to sensitive situationsTroubleshoot issues and seek to remove barriers before, during, or after a leave eventRespond to employee impacting issues that may arise during the leave event and ensure the right communication occursIdentify and solve problems that may arise, sometimes with limited informationFacilitate a smooth return to work and ramp‑back.Reference plan for employees returning to the workplaceEducate managers and business partners on employee concerns and needs prior to being off or returning back to workCommunicate regular updates to employees and stakeholders both verbally and in writingEnsure compliance with standard work, federal/state regulations, and company policyMaintain system records to ensure accurate and timely information/documentationConsult, coordinate and partner with our third‑party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriateOther duties as assignedBasic QualificationsBachelor’s degree or 2+ years equivalent experienceExtensive experience in customer service, Human Resource management, case management or leave & disability management roleDemonstrated proficiency in MS Word, Excel, Access, Outlook and PowerPointPreferred QualificationsBasic APAC legislation Leave of Absence, Disability and/or Accommodations knowledgeAbility to apply critical thinking and identify issues for problem solvingAbility to build strong relationships and influence others while working in a cross‑functional environmentStrong time management and ownership of deliverablesStrong & demonstrated communication skills – verbal as well as writtenPrior leave and/or accommodations experience, including a previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply, and establishing/executing a case management planExperience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee mattersExperience working multiple projects or cases independently in an environment with changing prioritiesExperience working with confidential informationMDB> A good style of last part: We are an inclusive culture that empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the iru application and hiring process, including support for the interview or onboarding process, please visit If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr