Manager Technical Support, OMHS Integration and Deployment

Manager Technical Support, OMHS Integration and Deployment (I&D)Job ID: | Amazon.com Services LLCWe are seeking a Senior Manager to lead our After-Market Support team responsible for providing comprehensive technical support for our operations across North America. In this role, you will lead a team of engineers and highly skilled technicians who handle 24/7 hotline support, field dispatch for technical issues, and spares purchase facilitation. Your team will be the critical link between field operations and our Engineering and AIT teams, providing valuable feedback on design opportunities based on field performance data.Note: Candidate can sit out of any office in US.Key job responsibilitiesLead a team of six engineers who manage our after-market support functions across North AmericaOversee highly skilled technicians specializing in mechanical, electrical, and controls systemsEstablish and maintain a 24/7 hotline support system to address technical issues in real-timeManage field dispatch operations for on-site support of complex technical problemsFacilitate the procurement and distribution of spare parts to minimize equipment downtimeDevelop and implement metrics to track meantime to recover tickets against established benchmarksCreate systems to collect, analyze, and categorize field issues and root causesProvide structured feedback to Engineering and AIT teams about design opportunities based on field dataImplement continuous improvement initiatives to enhance support efficiency and effectivenessBuild and maintain strong relationships with internal stakeholders and external vendorsBasic QualificationsBachelor's degree in electrical engineering, computer engineering, or equivalent, or 4+ years of technical support experienceMust have extensive Controls Troubleshooting experience. Familiarity with hardware such as VFD, PLC and the integration between all the field devices.7+ years of experience in technical support, field service operations, or related areas5+ years of experience leading technical teamsExperience managing complex support operations with multiple technical disciplinesDemonstrated ability to analyze technical issues and implement effective solutionsStrong understanding of mechanical, electrical, and controls systemsExperience developing and tracking performance metrics in a technical support environmentPreferred QualificationsKnowledge of Microsoft Office products and applications at an advanced levelMaster's degree in Engineering, Business Administration, or related fieldExperience with 24/7 support operations in a manufacturing or fulfillment environmentExperience with EtherCAT communication protocols is desirableBackground in root cause analysis and problem‑solving methodologiesExperience with spare parts management and logisticsStrong data analysis skills with the ability to identify trends and opportunities for improvementExcellent communication skills with the ability to translate technical concepts to various audiencesExperience implementing or improving technical support systems and processesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $212,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.Posted: December 19, 2025 (Updated about 4 hours ago)#J-18808-Ljbffr