Technical Delegate

OverviewCompany Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.Job DescriptionThe Technical Delegate (Automotive)is responsible for executing on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first-time-right fixes. This is a field based position.Key Activities And ResponsibilitiesExecute field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog. Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults. Analyze issues affecting single vehicles and systemic problems impacting multiple vehicles; provide containment and corrective actions. Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming, and parameterization. Interpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods. Produce clear technical reports, incident summaries, and action plans; synthesize findings for engineering, quality, and aftersales stakeholders. Contribute to the Technical Assistance process (case management, escalation, and closure), ensuring compliance with KPIs and service levels. Coordinate and coach multidisciplinary teams at the point of repair; deliver on-the-job training and knowledge