Support Services Manager

Summary Incumbent serves as a Support Services Program Manager supporting Fleet and Family Readiness (FFR) Programs (N9), including Morale, Welfare, and Recreation (MWR), Child and Youth Programs (CYP), and Warfighter Services (WFS) and is responsible for directing the development, coordination, and management of NAF support services to include facilities maintenance, warehousing, marketing, financial management, budgeting, and internal control.This job is open toU.S. Citizens, Nationals, or those who owe allegiance to the U.S.Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.Family members of a federal employee or uniformed service member who is or was working overseas.Clarification from the agency United States Citizens Worldwide, including local U.S. Citizens that are 1) Current permanent NAF/APF employees; or 2) Spouses of active duty military members; or 3) Family members of active duty military member; or 4) Family members of DoD civilians.DutiesAssesses, evaluates and ensures Strategic Plans are incorporated in budget projections, integrates plans into department, command, and regional strategies and evaluates, monitors and reports on financial, readiness, operational and program performance.Manages the formulation, presentation, execution and review of MWR budget and financial programs, conducts studies of financial, personnel and resource management and identifies, defines, and explains actual or potential problems, trends or deviation from projections through data collection and analysis.Uses best business practices to identify efficiencies and process improvement initiatives to streamline operations. Provides expert advice to management regarding Navy Fleet Readiness Business and Operational Standards. Evaluates and interprets policies and procedures. Develops, coordinates, obtains approval and promulgates Fleet Readiness plans and procedures for implementation into daily operations.Plans and coordinates program requirements, including special projects. Uses project management principles, monitors and initiates actions to continually improve operations and customer service.Integrates the Department's business systems and support services into an overall, comprehensive management advisory and control system, which assures maximum benefit for present and future financial resources and program operations. Develops long and short range operational plans to reverse unfavorable trends. Keeps IN9 and N92 informed of relevant issues and problems.Serves as the lead for process improvement initiatives within the N9 program.Serves as the Contracting Officers Representative (COR) on non-personal services, administrative, acquisition and some NAF facilities improvement initiatives. Provides oversight for installation APF and NAF administration of funds and internal control processes that ensure fund security and accountability.Uses of a variety of management information systems, including SAP (primary data tool), Kronos, RECTRAC, FOODTRAC, CYMS, and other technologies that support the NAF programs.Ensures accomplishment of surprise cash counts, control of petty cash, review of Uniform Management and Funding (UFM) eligibility, MIC assessments, overage/shortage controls, fixed asset inventories, warehouse inventories, to meet internal control requirements.Liaison for CNIC and Inspector General financial and compliance audits. Drafts responses to local and CNIC reviews of MWR and CYP programs.Provides technical guidance to NAF managers in analyzing financial reports for the NAF fund, inventory accountability, procurement, receiving, financial transactions, and ensuring accuracy and integrity in processes. Reviews APF and NAF purchase orders, Blanket Purchase Agreement requests, and other contracting and obligating documents. Reviews and/or assigns cost codes, or lines of accounting. Monitors operational grants. Reviews and works with Region N94 accounting team for reconciliation on Balance Sheet and Profit and Loss general ledger accounts.Prepares detailed analyses, justifications, narratives, summaries, budget estimates, projections, special and recurring reports, correspondence, briefings and other presentations of past, current, and future financial execution, budget projections, and other resource management reports.Develops and provides data gathering methods that result in comprehensive NAF and APF financial business case analysis and reporting processes to the Installation N9 and program managers.Manages and directs a maintenance repair and improvement program for all NAF facilities, sports fields, green space, courts, and outdoor areas at Capodichino, Gricignano Support Site, Carney Park, and NSAND Gaeta.Develops short and long term maintenance plans and schedules for all facilities which correspond with their seasonal and special event requirements without impacting program and facility use.Establishes, executes, monitors and adjusts internal processes to identify, document, and prioritize work to meet needs while staying within budget. Ensures system is responsive to emergency trouble calls.Incumbent is responsible for the professional performance and development of the N94 personnel which includes direct reports of one Marketing Director (NF- ), one Warehouse Manager (NF- ), one Lead Foreman (UA- ), one Secretary (UA- ), one Lead Cashier (NF- ), two Hazmat/Mail Couriers (NF- ). Through subordinate supervisors oversees positions with various classifications, including two marketing specialists, two material handlers, three supply techs, two motor vehicle operators, and thirteen maintenance staff.Supports CNIC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; and ensures equitable treatment of all staff.Requirements Must possess and be able to maintain a current and valid U.S. state driver's license.This position requires a National Agency Check with Inquiries.Male candidates born after December 31, 1959, and at least 18 years of age, are required to certify that they have registered with the Selective Service System.QualificationsKnowledge of Navy Fleet and Family Readiness program goals and objectives to the extent that the incumbent could plan, execute, and evaluate the work of program accomplishments.Knowledge of the range of administrative laws, policies, regulations and precedents applicable to the administration of Navy shore establishments.Knowledge of practices, methods, and techniques to independently plan and conduct evaluations of the business operations and the ability to apply sound and independent judgment in the solution of financial and business problems.Knowledge of business management principles, practices, and techniques as they relate to the primary functions of the support services department to include finance and accounting, human resources, information technology, acquisitions, facilities projects, marketing, advertising and sponsorship, and project management.Knowledge of NAF and APF MWR managerial, financial, personnel, marketing, IT and employment policies and programs.Knowledge of the principles and practices of the MWR operating programs and the interrelationships in order to provide qualitative and quantitative assistance to various MWR business activities and to recommend long‑range MWR program changes, new construction projects, and adjustments in operating programs and procedures.Knowledge of CNIC's organizational structure, functions, and mission.Skill in analyzing and interpreting a wide variety of issues and formulating solutions.Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).Skill in projecting and anticipating MWR activity objectives and the effects of proposed changes within the programs.Skill in analyzing policies and program data, delineating, and assessing objectives, recommending strategies based on work operations, available resources, cost effectiveness, and progress or results desired.Skill in making clear, concise, and effective oral and written reports to present findings, obtain acceptance of recommendations regarding controversial issues and to provide necessary information.Ability to apply qualitative and quantitative techniques for measuring and improving effectiveness, efficiency, and productivity of assigned programs.Ability to and skill in providing financial advice and directing a complex, multifaceted NAF and APF financial program.Ability to apply a variety of analytical methods and evaluative techniques in gathering, analyzing and evaluation issues, organizational problems, and other data to develop appropriate proposals and recommendations.Ability to meet often rapidly changing deadlines.Ability to perform the full range of supervisory duties.Ability to interpret policies and procedures from higher authorities.Ability to communicate ideas effectively and persuasively both verbally and in writing.Education This position does not have a positive education requirement.Additional information Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.Selectees initially recruited from the United States or who are already on a Transportation Agreement may be entitled to transportation and moving costs for themselves and their family members. Household goods may be shipped and a Living Quarter Allowance (LQA), is paid to cover monthly housing and utility costs.Applicants recruited from the United States are entitled to a tax‑free Post Allowance (PA). In addition, incumbents are authorized use of the Navy Exchange, Defense Commissary and MWR programs. Additional information will be provided upon selection.For useful information concerning living and working in Naples, Italy please consult Department of Navy (DON) is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, genetic information or any other non‑merit factor. The DON provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should call 011‑39‑081‑568‑5612 or e‑mail their request to usn.naples.cnr‑eurafcentnpl‑it.mbx.n9‑naf‑human‑ to ensure proper consideration. The decision to grant an accommodation will be made on a case‑by‑case basis.Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full‑time, part‑time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above.All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement.Resumes will be rated based on the information provided to determine the level of knowledge, skills, and abilities (KSAs) related to the job requirements.Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume.The selecting official may choose to conduct interviews.ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.Required DocumentsResume that includes relevant work experience with start/end dates stated in month/year, description of duties and salary, as well as any applicable education and contact information.For current or previous Federal employees, the resume should also include the Pay Plan, Series and Grade for each work experience entry.Attach proof of education (transcripts, certifications, degree, etc.).If you are a current or previous Federal employees, attach a copy of your most recent SF‑50 or agency notification of personnel action form that provides current position, grade level, and duty location.If you are a veteran claiming Veterans Priority Consideration, attach your DD‑214 "Certificate of Release or Discharge from Active Duty" showing all dates of service, receipt of medals and campaign badges, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD‑214, "Certificate of Release or Discharge from Active Duty", is preferable.Claiming Family Member Preference? Attached legible copy of sponsor's PCS orders.Claiming Military Spouse Preference? Attached legible copy of sponsor's orders.Copy of U.S. Government no‑fee passport showing picture, passport number, expiration date.NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.If you are relying on your education to meet qualification requirements Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.How to Apply To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two‑page limit. The system will restrict any attempts to submit a longer document.The complete application package must be submitted by 11:59 PM (EST) on 12/26/2025 to receive consideration.To begin, click Apply to access the online application. You will need to be logged into your USAJOBS