Lead Technician

Job Information Job Title: Lead TechnicianLocation: Chico, CAPay Grade: Hourly, non-exempt About Us Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer‑first approach, we tackle challenges with compassion and professionalism. Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At ServiceMaster Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast‑paced, ever‑evolving restoration industry. With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities. Position Summary As a Lead Technician at ServiceMaster Restoration Services, you will play a crucial role in the restoration and repair of properties affected by water, fire, mold, and other damage. Your primary responsibilities will include assessing damage, implementing restoration processes, and ensuring that all work meets industry standards and client expectations. You will work closely with clients and team members to deliver high‑quality results and provide exceptional customer service. Responsibilities Inspect and evaluate property damage to determine the extent of the restoration work required. Perform tasks related to water extraction, fire and smoke damage repair, mold remediation, and structural drying. Use specialized equipment and tools to carry out restoration processes efficiently and safely. Document the restoration process, including damage assessments, work performed, and any other relevant information for reporting and insurance purposes. Communicate with clients to explain the restoration process, answer questions, and address any concerns. Adhere to all safety protocols, industry regulations, and company policies to ensure high standards of quality and safety. Participate in the on‑call rotation. Other duties as assigned or apparent. Skills and Qualifications Required: 1+ year(s) previous experience in the restoration industry Organizational skills Problem‑solving/Decision‑making capabilities Analytical thinking Must possess a valid driver’s license and maintain a satisfactory driving record. Preferred: OSHA 10/30/40 Certification Previous experience with DocuSketch, Mica, or Restore 365 Bilingual in English and Spanish is a plus Work Environment This is an in‑field position that requires frequent travel to and from active jobsites. Jobsites may contain asbestos, microbial growth, lead, or other hazardous materials; personal protective equipment or PPE will be provided. Jobsites may or may not have electricity; expect to work in heat/cold, wet/humid, and dry/arid conditions. Physical Demands: This position will typically require the employee to stand or walk for extended periods of time, occasional use of ladders, and may involve heavy manual labor. Expect to stand, sit, walk, bend, stoop, reach, lift, push, pull, and carry items often for this position. Benefits We offer a comprehensive benefits package designed to support your well‑being and financial security. Our offerings include: 401(k) Plan: Save for your future with our competitive retirement plan, featuring company matching contributions. Health Insurance: Access quality medical coverage to keep you and your family healthy. Health Savings