Assistant Center Sales Manager, Greater Naples
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The Opportunity
We’re looking for a high-energy, people-first Assistant Manager (ACSM) who knows how to create an incredible guest experience while motivating a team to perform at its best.
As a key member of our Center Leadership Team , you’ll partner closely with the Center Sales Director to bring the EWC Growth culture to life every day. You’ll coach and develop the front-of-house team, help drive sales and KPIs, keep center operations running smoothly, and make sure every guest leaves feeling confident, cared for, and excited to come back.
This is a full-time, hourly leadership position with strong earning potential, great benefits, and room to grow.
What You’ll Own
Lead + Develop Your Team
Train, coach, and motivate Guest Service Associates to deliver an exceptional guest experience.
Onboard new team members and set them up for success from day one.
Support scheduling, shift coverage, and day-to-day personnel management.
Co-lead Strut sessions and facilitate one-on-one coaching conversations.
Review employee timesheets and support accurate payroll processing.
Create a culture of accountability, energy, teamwork, and results.
Drive Sales + Guest Loyalty
Lead from the front by educating guests on Wax Passes, Services, and Products.
Help the team achieve sales and performance goals through coaching and real-time feedback.Support guest acquisition, retention, and retail sales initiatives.
Help develop and execute local store marketing efforts through grass-roots marketing opportunities.
Deliver an Exceptional Guest Experience
Set the standard from check-in to check-out.
Process appointments, payments, refunds, and guest requests with confidence and professionalism.
Optimize the Reservation Book based on guest needs and Associate availability.
Monitor guest satisfaction and step in quickly to resolve concerns.
Make sure every interaction reflects the EWC Growth standard.
Keep the Center Running Like a Business
Support weekly and monthly retail and COGS inventory counts.
Complete weekly
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