Software Development Engineer, Amazon Customer Service
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Software Development Engineer, Amazon Customer Service
Job ID: | Amazon.com Services LLC
Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers with a convenient, high quality, and delightful experience - across all our CS channels, in every interaction.
Within CS, Human in the Loop (HITL) engineering brings human judgment into AI-handled conversations in real time, across every use case, channel, and marketplace where automation reaches its limit. We build the systems that predict when a bot is about to fail. We summarize live conversation context so a Customer Service Associate can decide in seconds, and we execute that decision back into the conversation while the customer is still in it, with no
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