Sistemista Microsoft

14 ore fa

Remote, italia Virtual Tempo pieno

Key Responsibilities

  • Provide end-user support (Level 1 and basic Level 2) via ticketing system
  • Install, configure and troubleshoot Windows client devices
  • Manage user accounts and permissions (Microsoft 365, Active Directory)
  • Support onboarding/offboarding processes (users and devices)
  • Configure and support mobile devices (iOS and Android)
  • Maintain IT documentation and knowledge base
  • Support and guide junior Help Desk resources on daily activities



Requirements (Must-have)

  • 3 years of experience in IT Support / Help Desk
  • Good knowledge of Windows 11 troubleshooting
  • Experience with Microsoft 365 (user management, basic administration)
  • Basic knowledge of Active Directory (users, groups, password reset)
  • Experience using a ticketing system
  • Good communication skills with end users
  • Ability to manage multiple requests and prioritize tasks
  • Based in Genoa area



Nice-to-have

  • Experience with Level 2 support activities
  • Basic networking knowledge (IP, DNS, Wi-Fi)
  • Experience with device deployment tools



What we are looking for

  • Reliable and structured approach to daily support activities
  • Ability to work both independently and within a team
  • Proactive attitude in problem solving
  • Attention to confidentiality and data handling



Screening Notes (for External Recruiters)

Prioritize candidates who:

  • Have real hands-on Help Desk experience (not only internship)
  • Have already worked with Microsoft 365 administration
  • Show exposure to Level 2 activities (even partial)
  • Are used to working with ticketing systems

Exclude candidates who:

  • Have only academic background with no real support experience
  • Do not have practical exposure to Windows troubleshooting
  • Do not have any experience with Microsoft 365 or AD