Fraud investigator

For ING Italy fraud team we are looking for an enthusiastic and driven professional who gets energy from preventing and limiting fraud. We are looking for a Fraud Investigator who is skilled in collecting, analyzing and interpreting (digital) forensic traces and being able to conduct internal and external fraud investigations. You will work in a team dedicated to protect ING and its customers against fraud.The fraud investigator conducts end-to-end investigations on fraud reports from systems, customers and third parties. You analyze, diagnose and respond appropriately to fraud incidents, documents findings (including reporting to outside parties), take actions to prevent losses and recover funds to minimize the damage and impact of fraud to the organisation and to the customer. You will execute complex investigations (e.g. complex and/or multiple products/channels) and define, in collaboration with fraud management expert(s) and rule writers, mitigating measures for newly discovered modus operandi. You will report your findings and lessons learned in line with the organizational style guidelines and for (internal) publication. Data collection and data analysis are key attributes of the role.You will have external contact with law enforcement and/or internal contact with legal to support data delivery & necessary actions for Police reports. Where necessary, you seek cooperation with other, global, teams to achieve goals and improvements. You have a pragmatic and flexible attitude, can work independently and under pressure. Act decisively and dare to make choices in the interest of the customer and of ING. You are able to distinguish between acting quickly and efficiently and the more complex matters and can switch well between them.How to succeedWe hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning and take responsibility. In return, ING supports you to develop into an even more awesome version of yourself. Furthermore, you have:5+ years relevant work experience in a (complex) financial services environment, preferably as an investigator or data analyst;Relevant education at least at bachelor level; A Forensic ICT or Computer Science education is an advantage;Having knowledge and demonstrable experience in the field of (digital) fraud investigation and relevant laws and regulations;You have a practical attitude, you work in a structured way, you are proactive, very flexible, decisive and you also show independence;Is aware of relevant legal frameworks and is able to work withing global and local procedures;Strong understanding of fraud threats in a dynamic environment;Collaborate with others to meet shared objectives and deliver on promise;Strong data collection, analysis & visualization skills;In depth questioning & effective communication;You have the ability to engage and collaborate with a diverse range of (senior) stakeholders in multiple countries, you are culturally aware;You pro-actively ask for feedback and don’t hesitate to give feedback to others;Good command of the English language (verbal and written);You display ING’s values and behaviours as described in the Orange Code; you are honest, prudent and responsible. You take it on and make it happen. You help others to be successful. You are always a step ahead.Working conditionsFull TimeDurationPermanentLocationMilan (hybrid)About INGING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital