Front Office Shift Leader Season 2026 Borgo Pignano Florence
1 settimana fa
OverviewBorgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event spaces. An oasis of relaxation and refinement in the heart of Tuscany. As Front Office Shift Leader,you will join a team consisting of 5 team members including yourself. You will be responsible for coordinating the daily activities of your shift, supporting and guiding the operational team, and ensuring that every guest has a memorable experience from the moment they arrive. You will work closely with the Front Office Supervisor and other departments in a dynamic, international, and professional environment. During your shift, the Front Office Shift Leader serves as a visible and present point of reference, keeping a close eye on everything happening in the lobby: anticipating guests' needs, constantly assisting them, and ensuring that the hotel's spaces are always welcoming and tidy according to our service standards. Reports to: Front Office Supervisor Main Duties and ResponsibilitiesOversee and support daily front office operations during your shift. Coordinate and assist the agent team with guest check-in, check-out, and during their stay. Ensure that Borgo Pignano's service standards are consistently met. Handle Guest Assistance and Guest Relations activities calmly and professionally. Promote a collaborative and team-oriented approach. Monitor the correct management of cash and administrative activities and guarantee compliance with GDPR. Provide constructive feedback to the team and support the training of new colleagues. Verify the preparation of daily activities and ensure proper communication between shifts. Collaborate with all departments to ensure a coordinated and seamless service and to guarantee full attention to special requests and VIP guests. Contribute to maintaining a positive, professional, and respectful work environment. Oversee compliance with security procedures and manage any emergencies according to company standards Your direct supervisor will assign you additional tasks as needed RequirementsEnglish: C1 ,Italian: C2. A third language is a plus Previous experience of at least 2 years in a similar role within a luxury hotel or resort is preferre References Proficiency in hotel management systems (i.e. Opera Cloud) and Microsoft Office Suite. Flexibility to work shifts, including evenings, weekends, and holidays. Our OfferFixed term working contract of 8 months as from April 2026 according to CCNL Settore Turismo (Federalberghi). Staff well-being initiatives and events to promote collaboration and inclusion Training activities and rewards linked to quality of service Staff canteen Uniform and uniform cleaning#J-18808-Ljbffr
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Front Office Shift Leader Season 2026 Borgo Pignano Florence
1 settimana fa
Florence, Italia Altro A tempo pienoOverview Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event...
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Florence, Italia Borgo Pignano Florence A tempo pienoDétail de l'offre Borgo Pignano Florence è un raffinato boutique hotel immerso in un parco di 5 ettari sulle suggestive colline fiorentine, a pochi minuti dal centro storico. La struttura, parte della prestigiosa collezione Relais & Châteaux, offrirà 32 camere e suite eleganti, una villa privata, una spa esclusiva, una piscina riscaldata, due ristoranti...
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Chef de Rang
2 settimane fa
Florence, Italia Borgo Pignano Florence A tempo pienoDétail de l'offre Borgo Pignano Florence è un raffinato boutique hotel immerso in un parco di 5 ettari sulle suggestive colline fiorentine, a pochi minuti dal centro storico. La struttura, parte della prestigiosa collezione Relais & Châteaux, offrirà 32 camere e suite eleganti, una villa privata, una spa esclusiva, una piscina riscaldata, due ristoranti,...
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Front Desk/Agent Turnant
1 settimana fa
Florence, Italia Borgo Pignano Florence A tempo pienoJob DescriptionThe Front Office Agent i s the heart of the guest experience at our 5-star hotel. You are the first and last person our guests see, setting the tone for their entire stay and leaving a lasting impression. This isn't just a desk job—it's about creating a seamless and luxurious journey for every person who walks through our doors. MAIN DUTIES...
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Night Supervisor- Stagione 2026- Borgo Pignano Florence
1 settimana fa
Florence, Italia Borgo Pignano Florence A tempo pienoDescrizione del lavoroThe Night Supervisor oversees the property during the night shift, ensuring guest reception and assistance, hotel security, and the accuracy of end-of-day accounting operations. They report to the Front Desk Manager, ensuring a smooth handover with other departments. They play a key role in delivering impeccable and well-coordinated...
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Night Supervisor- Stagione 2026- Borgo Pignano Florence
1 settimana fa
Florence, Italia Borgo Pignano Florence A tempo pienoDescrizione del lavoro The Night Supervisor oversees the property during the night shift, ensuring guest reception and assistance, hotel security, and the accuracy of end-of-day accounting operations. They report to the Front Desk Manager, ensuring a smooth handover with other departments. They play a key role in delivering impeccable and well-coordinated...
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Night Supervisor- Stagione 2026- Borgo Pignano Florence
2 settimane fa
Florence, Italia Borgo Pignano Florence A tempo pienoDescrizione del lavoroThe Night Supervisor oversees the property during the night shift, ensuring guest reception and assistance, hotel security, and the accuracy of end-of-day accounting operations. They report to the Front Desk Manager, ensuring a smooth handover with other departments. They play a key role in delivering impeccable and well-coordinated...
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Commis De Rang
6 giorni fa
Florence, Italia Borgo Pignano Florence A tempo pienoDescrizione del lavoroNel ruolo di Commis de rang parteciperai alle operazioni quotidiane della divisione Food & Beverage, contribuendo a rendere indimenticabile e personalizzato il soggiorno dei nostri Ospiti. Il/la candidato/a ideale ha una buona predisposizione al lavoro di squadra e conosce e applica con cura gli standard di servizio, contribuendo a...
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Front Office Supervisor Stagione 2026 Borgo Pignano Florence
1 settimana fa
Florence, Italia Altro A tempo pienoFront Office Supervisor Borgo Pignano una prestigiosa struttura di lusso a Firenze Italia è alla ricerca di una figura di Front Office Supervisor per la prossima stagione 2026.Questo ruolo offre lentusiasmante opportunità di guidare il nostro team di front office e di garantire unesperienza eccezionale agli ospiti in una delle città più belle del...
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Florence, Toscana, Italia Relais & Châteaux A tempo pienoDescrizione dell'azienda Borgo Pignano Florence è un raffinato boutique hotel immerso in un parco di 5 ettari sulle suggestive colline fiorentine, a pochi minuti dal centro storico. La struttura, parte della prestigiosa collezione Relais & Châteaux, offrirà 32 camere e suite eleganti, una villa privata, una spa esclusiva, una piscina riscaldata, due...
