AMER Business Program Manager, Controls Deployment and Service, and Global Program Team

AMER Business Program Manager, Controls Deployment and Service, and Global Program Team Job ID: | Amazon Data Services, Inc.As a Data Center Capacity Delivery (DCCD) Business Program Manager supporting the AMER Controls Deployment and Service (CDS) team and the Global Program Team (GPT), you will be part of a highly creative, efficient team tasked with tackling complex challenges in building Amazon-owned data centers.As DCCD Business Program Manager AMER, you will manage information, processes, and data controls to drive operational efficiency and strategy throughout the broader team. This includes developing operational metrics, headcount management, and implementing new or improved scalable operational mechanisms to support growth, increase resource capacity, and reduce cycle time and cost. The successful candidate will think strategically, act tactically, write effectively, and exercise strong business judgment and critical thinking skills. They must also build strong cross‑group working relationships, identify key stakeholders, demonstrate exceptional organizational skills, and have a passion for operational excellence and delivering simple, effective solutions.Key job responsibilities Strategic Planning & Execution:Develop and execute 2-3 year strategic plans, translating complex business requirements into clear, actionable initiatives with measurable outcomesLead strategic projects and maintain tactical goal alignment through monthly reviews and data‑driven assessmentsCreate and maintain executive‑level strategic documentation, including business objectives and performance metricsManage comprehensive review processes including strategic offsite meetings, promotion reviews, Organizational Leadership Reviews, and monthly business objective assessmentsFinancial Management:Develop annual CAPEX/OPEX planning and budget allocationCreate detailed financial forecasts and comprehensive planning documents for leadership reviewEstablish tracking mechanisms for expenditure monitoringManage and track departmental budgets including training programs, travel, and entertainment costsProduce monthly financial analysis reports with variance explanations and recommendationsResource Management:Lead end‑to‑end workforce planning and optimization, establishing and tracking hiring targets based on level of effort reviews while monitoring attrition rates to align staffing levels with business demandsCollaborate with recruiting leaders and managers to oversee new hire onboarding, track employee productivity, and monitor progress against hiring targetsLead workplace space planning initiatives, including assigned and agile seating arrangements, in partnership with key stakeholdersLead annual review of organizational job descriptions, roles, and responsibilities to ensure alignment with business requirementsAbout the team Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.#DCCD_AMERBasic Qualifications 5+ years of program or project management experienceKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLExperience using data and metrics to determine and drive improvementsExperience working cross functionally with tech and non‑tech teamsPreferred Qualifications Bachelor's degree in business, data science, public administration, finance, engineering, human resources or related fieldExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience developing and implementing operational processes at enterprise levelAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.#J-18808-Ljbffr