Cross Technology Remote Field Service Engineer

1 settimana fa


WorkFromHome, Italia NTT DATA A tempo pieno

Se la tecnologia e la gestione dei servizi IT sono ciò che ti appassiona, entrerai a far parte della nostra struttura di Supporto ai Clienti. Sarai parte di un team giovane e dinamico in cui lo spirito di squadra e la collaborazione sono valori essenziali. Avrai modo di interfacciarti con i nostri clienti e di collaborare con diversi team tecnici e di service management. Principali responsabilità Il tuo focus sarà fornire un servizio di supporto sistemistico di 1° livello e le tue principali attività saranno: Monitoraggio infrastrutture cliente Gestione attività di Help Desk (accoglienza segnalazioni, triage, correlazione eventi) Gestione escalation Cosa ti serve per avere successo nel ruolo? Devi essere una persona curiosa, desiderosa di imparare e con buona capacità di problem solving. Requisiti richiesti: Conoscenze di base dei sistemi operativi Microsoft e Linux Utilizzo di sistemi di monitoraggio e trouble ticketing (preferibile ServiceNow) Preferibile 1-2 anni di esperienza in Service Desk / Help Desk Disponibilità a lavorare su turni Formazione tecnica in informatica Buona capacità di esprimersi in inglese (scritto e parlato) Attenzione ai dettagli Buone doti comunicative Conoscenza della metodologia ITIL La conoscenza e l’utilizzo di Zabbix, Putty, Filezilla e mRemote saranno considerati elementi preferenziali. Offriamo: Possibilità di lavorare in smartworking Ambiente collaborativo Attenzione alle persone Percorsi di crescita professionale Ambiente multinazionale con attenzione alle peculiarità locali Rispetto e inclusività Contratto a tempo indeterminato #J-18808-Ljbffr



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