IT End User Services Specialist

Join to apply for the IT End User Services Specialist role at VertivWe’re looking for a dedicated professional to join our dynamic team in Piove di Sacco (PD), Italy. The role involves providing 1st and 2nd level IT support, managing IT infrastructure, and contributing to global IT projects.Who are we?At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life‑changing medicines, from push notifications to generative AI, we design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.Job DescriptionIT End User Services Specialist provides 1st and 2nd level IT support to Vertiv users as part of the EMEA End User Computing team (Southern Europe Region). The role manages and administers IT infrastructure and systems in alignment with local business needs and global corporate policies. Responsibilities include hardware and software configuration, maintenance, user training, documentation, and IT equipment procurement. Contributes to global IT projects focused on service enhancement and new technology implementation, while recommending continuous improvements. Maintains up‑to‑date technical knowledge through training and reports directly to the Regional IT Manager.ResponsibilitiesUser Support & Issue ResolutionProvide 1st and 2nd level IT support to Vertiv employees, ensuring timely resolution of incidents beyond the Service Desk’s scope.Troubleshoot, diagnose, and resolve hardware and software issues proactively and efficiently.Respond to service desk tickets, outages, and user requests via phone, email, or incident management tools, ensuring accurate ticket tracking and escalation.Deliver on‑site, hands‑on support for IT project implementations and urgent technical issues.Provide user training, onboarding support, and consult employees on the effective use of existing technologies.IT Operations & InfrastructureInstall, configure, and maintain hardware, software, and workstations in compliance with corporate standards.Perform basic administration of Active Directory, file server access rights, and user network accounts.Manage and maintain network access, antivirus protection, client/server systems, and hard‑drive encryption.Implement security updates, OS and software installations, and monitor critical IT systems for performance and uptime.Support cable management, hardware setup, and network/phone service wiring as needed.Asset & Inventory ManagementSupport hardware/software asset management and spare stock control.Assist in PC replacement programs and emergency hardware exchanges.Identify, prepare, and coordinate disposal of obsolete IT hardware.Organize repairs with authorized service partners and manage procurement of IT equipment and services.Governance & ComplianceEnsure strict compliance with corporate security, data retention, and confidentiality policies.Maintain thorough documentation, clear communication, and high customer satisfaction across all IT support activities.Collaborate with global IT teams and adhere to End User Services designs and global standards.Planning & Project SupportContribute to planning and execution of the annual IT operating plan and budget.Make informed recommendations on IT equipment needs based on evolving business requirements.Assist in the infrastructure planning and coordination for new and existing office locations.Participate in global IT initiatives, supporting service improvement and new technology rollouts.What will make you successful?Education & ExperienceBachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)Minimum 1–3 years of experience in IT support or similar technical rolesExperience with IT Service Management tools (e.g., ServiceNow, LogMeIn, or equivalent)Hands‑on experience with desktop OS deployment, MDM solutions, and software distribution tools (e.g., Autopilot, SCCM, Landesk)Technical SkillsStrong proficiency in Microsoft Windows client and server operating systemsGood knowledge of network infrastructure principles, protocols, and basic troubleshootingSkilled in installation, configuration, and maintenance of IT hardware and softwareAdvanced user of Microsoft Office applications, particularly Excel, Word, and PowerPointFamiliarity with Active Directory, user