Field Service Engineer

Join to apply for the Field Service Engineer (m/f/d) role at BrukerJoin to apply for the Field Service Engineer (m/f/d) role at BrukerDirect message the job poster from BrukerOverviewAs one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We've been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 11,000 employees are working on this permanent challenge, at over 90 locations on all continents.OverviewAs one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We've been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 11,000 employees are working on this permanent challenge, at over 90 locations on all continents.The function of the Field Service Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support in respect of the company’s products.The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focused solution support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.Activities will cover microbiology and diagnostic products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.Duties will be carried out mainly in Italy and here mainly in Northern Italy, however it is expected that requirements to provide field service support on customers’ premises abroad or at the factory will be significant.The position reports to the Region Service Manager, who will agree expectations, offer guidance as necessary and provide framework support. Day-to-day priorities will be set by the Service Manager and helpdesk team.The position is home office based, preferably Novara or around Milan .Good travel connections, as well for international travel will be important.Please provide us with the CV in English.ResponsibilitiesWorking as a member of the Service Team involved in the installation, maintenance, service and solution support of our range of instrumentation, duties will include:Familiarization with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factoryLiaise with customers and colleagues in the site planning process prior to installationInspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator trainingCarry out breakdown and planned maintenance at customers’ sitesProvide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosisCarry out procedures necessary to validate systems to certifiable standardsProvide technical input to the sales team in non-routine sales casesFrequent travel within Italy is an essential part of the job. Significant travel to customer sites abroad is also expected especially within Europe.Qualificationsa qualification in Microbiology or Biology or Biotechnology or Bio-Chemistry or similar level of knowledge and skill gained by practical experience in the Mass Spectrometry field.1-2 years of experience with a solid technical or scientific background gained in industry or academiacapacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operationability to diagnose causes of malfunction and to actively resolve customers’ service problems.good computer literacy, including familiarity with data system hardware and industry standard operating systems.ability to communicate effectively at all levels with good spoken and written English and Italiana current driving license, valid in Italyno visa restriction preventing travel in the USA or EU.outgoing and good at building relationships through inspiring trust and confidencea professional image and a very high standard of personal presentationself-motivation and a willingness to work with others toward a shared goalthe ability to contribute to a team effort, yet to accept responsibility for an individual role within the teamexcel at continual learning in a rapidly advancing technological area.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation Technology, Customer Service, and EngineeringIndustriesBiotechnology Research, Medical Equipment Manufacturing, and Electrical Equipment ManufacturingReferrals increase your chances of interviewing at Bruker by 2xGet notified about new Field Services Engineer jobs in Milan, Lombardy, Italy.Service Engineer- Home Based ( Sicily region, Palermo area )Agrate Brianza, Lombardy, Italy 2 weeks agoService Delivery Engineer Unified Communication & CollaborationSoftware/Networked Data Integrity Systems Field Service EngineerClient Service Executive | MILANO | Field MarketingClient Service Executive | In-store Promotion | Field MarketingWe’re unlocking community knowledge in a new way. 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