Information Technology Support Engineer

1 giorno fa

Sant'Ambrogio di Torino, Italia Sharp Brains A tempo pieno

Desktop Technician will provide day‑to‑day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides break‑fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well as applying desktop fault resolution for the approved application suite. Ideal candidate should have 2‑3 years’ experience in Windows Desktop support.Position Responsibilities and FunctionsProvide first/second level contact and problem resolution for customer issues.Work with vendors to remediate complex AV issues as needed.Provide timely communication on issue status and resolution.Maintain ticket updates for all reported incidents.Install, upgrade, support and troubleshoot Windows 11 and Microsoft Office 2010, Cisco Jabber, and another authorized desktop application.Have basic knowledge of Mac operating system to support Apple PC users.Install, upgrade, support and troubleshoot for printers and computer hardware.Perform general preventative maintenance tasks on computers, laptops and printers.Perform remedial repairs on desktops, laptops, printers and any other authorized peripheral equipment.Use diagnostic tools to troubleshoot problems associated with network connectivity, workstation hardware and software.Have broad IT experience with a basic understanding of networks, servers, audio/video, smart devices and telecoms.Work in a project‑based environment requiring flexibility and teamwork; perform other duties as assigned.Candidate Required Minimum Qualifications and SkillsBachelor’s Degree or equivalent in Computer Science or related field.Minimum of 2‑3 years of IT experience.Experience with Windows 10 or 11, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti‑virus solutions, and helpdesk ticketing systems.Knowledge of mobile device management (iOS and Android), enterprise encryption solutions and Windows PC/laptop management via Active Directory.Proven analytical, troubleshooting and problem‑solving skills.Proven ability to multi‑task, determine priorities and meet SLAs.Excellent communication, relationship‑building and internal customer service skills.Adaptable and flexible in a fast‑changing industry and work environment.Willing to work off‑hours and weekends when required for projects or emergency support.Support Engineer • Turin, Piedmont, Italy#J-18808-Ljbffr

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