Housekeeping Supervisor
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Overview:
The role of the Housekeeping Supervisor is to ensure that the cleaning and servicing of guestrooms, public areas, back of house and landings meet Noble House standards.
Responsibilities:
- Inspect the cleaning and servicing of guestrooms and public areas
- Assign special projects as directed by the Director of Housekeeping.
- Report any needed repairs or discrepancies of guest rooms.
- Ensure that all Guest Room Attendants have appropriate supplies and linens.
- Assist in the cleaning of guest rooms when necessary.
- Assist in processing AM and PM room status reports.
- Ensure that the Guest Room Attendant's linen cart is neat and well organized.
- Ensure that linen closets on guest room floors are completely stocked
- Maintain supply cage stock, neat and clean at all times.
- Must have all guest rooms punched in via the phone after completion.
- Ensure VIP rooms are inspected ASAP.
- Ensure check out/vacated rooms are a priority.
- Knowledge of hotel, facilities and events.
- To ensure hotel, guest and associates are maintained in a safe and secure environment.
Requirements
Job Requirements:
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Previous housekeeping and/or other relevant hotel experience required.
- Able to work with management on special projects.
- Able to set priorities for your section and provide feedback to others that enhances performance.
- Strong attention to detail, sense of urgency.
- Ability to work and perform effectively in a fast paced role.
- Maintain a professional business appearance, attitude, and performance
- Must be able to work a variety of shifts, including weekends and holidays. Move, bend, lift, carry, push, pull, and place objects weighing up to 75 pounds without assistance.
- Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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