SENIOR TRANSFORMATION MANAGER

We are looking for a Senior Transformation Manager — Domain Lead to serve as GBO's (Global Business Operations) most senior individual contributor within a high-complexity operational domain. This role can be based in Munich, Madrid, Milan or London.
The Impact You Will Have
In this role, you will architect and own the global service delivery model for your domain, set transformation priorities, and shape how work is distributed and governed across onshore, nearshore and offshore locations. You will balance global consistency with justified market differentiation — making evidence-based decisions on what to standardise and what to keep locally tailored to maintain Allianz Commercial's competitive edge. Operating at a senior strategic level, you will represent your domain at governance forums, engage regularly with Regional Heads, C-1 functional leaders, regulatory bodies and industry networks, and bring an outside-in perspective that continuously sharpens our approach. You will also co-shape GBO-wide standards and TOM 2.0 workstreams, mentor Domain Leads, and actively contribute to building team capability. This is a role for someone who doesn't simply execute within a defined brief — but sets it. You'll navigate senior stakeholder complexity, drive transformation in domains with strong regulatory or underwriting sensitivities, and help shape our approach in a rapidly evolving AI and process intelligence landscape.
Some Of Your Specific Responsibilities Could Include
Domain Ownership & Strategic Direction:
Own the transformation agenda for your domain — setting priorities, making independent strategic calls and representing the domain at senior governance level
Maintain ground-level expertise through direct engagement with teams across all delivery locations, shadowing workflows and building a continuously updated understanding of how the domain operates
Co-shape GBO's TOM 2.0 workstreams and Rapid Productivity programme, surfacing automation and AI opportunities within the broader transformation agenda
Bring external perspective from regulatory bodies, industry forums and market benchmarking to keep the domain's approach sharp and forward-looking
Process Improvement & Technology Embedding
Analyse operational workflows at task level to identify waste, rework, bottlenecks and automation/AI candidates — leveraging process mining tools and Voice of the Customer inputs
Own the domain's continuous improvement pipeline, directing analysts and SMEs and translating evidence into compelling narratives for senior stakeholders
Drive the embedding of new technology and AI agents into live operations at scale, setting the standard for adoption and sharing that model across the team
Global Service Delivery, Performance & Governance
Architect the domain's global delivery model — making evidence-based decisions on the onshore/nearshore/offshore split and balancing standardisation with justified market nuances
Partner with Regional GBO Heads and offshore/nearshore leadership to ensure global consistency is implemented in a way that fits regional realities
Own the domain's performance framework — defining KPIs, monitoring trends across all locations, benchmarking against industry peers and driving structured remediation where standards are not met
Community Of Practice & Capability Development
Build and lead the domain's global community of practice — driving harmonisation across locations and navigating entrenched local practices to build consensus around common approaches
Mentor Domain Lead colleagues and contribute actively to GBO's broader capability-building agenda
Stakeholder Management & Cross-Domain Contribution
Engage regularly with Regional Heads, C-1 leaders, regulatory bodies and industry forums — building credibility and navigating resistance with diplomacy and evidence
Define business requirements for technology implementations, lead the domain through project delivery phases and hold delivery partners to