HR Customer Support Generalist

Company Description
Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. We are an Equal Opportunity Employer and value diversity at all levels of the organization. Applications from candidates belonging to protected categories under Italian Law 68⁄99 are welcome.
We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Opportunities for professional growth
we are looking for an HR Generalist who supports the implementation and delivery of key Human Resources activities, with a strong focus on HR processes, HR administration, learning and development, and organizational initiatives. The role works closely with the HR team and business managers to ensure efficient, compliant, and people-centered HR processes, contributing to a positive employee experience and supporting organizational growth.
Hiring & Onboarding
Support the end-to-end recruitment process, from identifying hiring needs to the successful onboarding of new employees.
Coordinate interviews with hiring managers and internal stakeholders.
Collaborate with Talent functions, recruitment agencies and other external partners.
Support onboarding activities and facilitate the integration of new employees into the organization.
Coordinate the induction plans for the new employee to assure he/she is effectively joining the company.
HR Processes Management
Support the implementation and monitoring of key HR processes, including the management of HR systems (Sobi Career, Smart recruiter, job descriptions update, update of procedure and processes)
Prepare HR reports, dashboards, and analyses to support organizational decision-making.
Ensure the accuracy, integrity, and timely updating of HR data within company systems and databases.
Learning & Development
Support the implementation of Competency Framework in the organization
Coordinate and support corporate training initiatives and learning activities
Assist in identifying and analyzing training and development needs across the organization.
Monitor and maintain training records, including course completion and training hours, while ensuring the effective tracking and consolidation of the annual learning and development plan, and evaluate the effectiveness of learning and development initiatives.
HR Administration
Manage employee lifecycle documentation, including hires, contract amendments, and terminations.
Support the administration payroll interface (management of employees requests)
Collaborate with payroll providers and labor consultants to ensure accurate and compliant HR administration processes
Ensure compliance with applicable labor laws, regulations, and internal company policies
Education & Experience
Bachelor’s degree in Human Resources, Business Administration, Law, Psychology, Humanities, or a related field.
At least 3 years of experience in an HR Generalist role in multinational companies - ideally pharmaceutical.
Good understanding of core HR processes and practices.
Knowledge of labor law and personnel administration processes.
Experience in managing recruitment and selection processes.
Proficiency in Microsoft Office applications.
Familiarity with HR Information Systems (HRIS) and digital HR tools.
Digital mindset, including familiarity with AI tools and technologies and the ability to integrate them effectively into everyday work practices.
Excellent command of the English language, both written and spoken.
Strong people orientation and a customer-service mindset.
High level of accuracy, confidentiality, and attention to detail.
Proactive approach and commitment to continuous improvement.
Ability to work collaboratively within a team and thrive in a dynamic environment.
Sobi is looking for a resource for the role of HR Generalist
Fix-term employment contract
Full-time (39 hours per week)
The salary range for this role is €38,000 to €50,000 gross per year, depending on the candidate’s level of experience, seniority, and demonstrated competencies.
Enrollment in the Faschim industry health fund covering the employee and their family
Annual welfare plan
Accident and life insurance policies
Beyond compensation, Sobi offers a variety of benefits designed to support employee wellbeing and professional growth, including:
Competitive benefits package
We are a global company with over 1,900 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our day-to-day wins, and a Board with a stellar track record, we’re ready to take on the world’s diseases, ailments and adversity. Our people believe they have the power to make a positive impact in others’ liv