Brand Adviser

Department: Retail Job Type: Full-time Store Manager As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards Take initiative to maximize all cross-selling opportunities by using every product range available in the store Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony" Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary Follow security procedures in the store to ensure safety of Client, staff and merchandise Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines Assist in the daily management of the store by keeping the understock and stock room tidy and orderly Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented Excellent written and verbal communication skills Proficiency in Italian and English Demonstrated capability to achieve and exceed both individual and store performance targets Capability to work a flexible schedule according to business requirements, including evenings, weekends and holidays All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016.