Guest Service Line Agent

10 ore fa

milano, provincia di milano, Italia Meliá Hotels International Tempo pieno

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“The world is yours with Meliá” Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family. Discover some of the benefits

we offer

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Mission: The Guest Service Line Agent complies with the daily operations of the department, attending all customer requests through the telephone line and committing to achieve excellence in customer satisfaction.

Key Responsibilities

Manage guest requests via telephone and personalize their experiences.
Offer tailored services and apply upselling techniques.
Handle customer incidents and adhere to departmental standards.
Utilize management tools and follow improvement plans based on customer feedback.
Ensure health and safety protocols are followed.

Requirements:

Education:
Training in Tourism, Hospitality, Marketing, or similar.
Skills:
Knowledge of telephone service, proficiency in Office 365, strong communication, problem-solving, and teamwork abilities.
Experience:
2 years in a similar external role, and at least 1 year in a customer-facing department.

The position can be classified at level C2 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contractual minimums foreseen for the level that will be identified at the outcome of the selection (level C2: € 1.726,99 gross monthly). The indicative Gross Annual Salary is € 24.177,86 , in relation to the skills, experience gained, degree of autonomy, responsibilities and working conditions of the position. Further information on framing, economic treatment, any reward systems, welfare and company benefits will be provided during the selection process. At Meliá we are all VIP At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company . Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is “ Towards a sustainable future, from a responsible present ”. Thanks to al our collaborators, we make it possible. To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the “ Protect Your Application ” page. If you want to be “ Very Inspiring People “, follow us on: INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR

Guest Service Line Agent

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