Process Lead
2 settimane fa
Process Lead (Spanish), Alexa Shopping OperationsAt Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cuttingedge technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.ResponsibilitiesExperience in managing process and operational escalationsDriving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goalManaging stakeholder communication across multiple lines of business on operational milestones, process changes and escalationsCommunicate and take the lead role in identifying gaps in process areas and work with all stakeholders to resolve the gapsBe a SME for the process and a referral point for peers and junior team membersHas the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resourcesAbility to meet deadlines in a fast paced work environment driven by complex software systems and processesAbility to perform deep dive in the process and come up with process improvement solutionsShall collaborate effectively with other teams and subject matter experts (SMEs), Language Engineers (LaEs) to support launches of new process and servicesBasic QualificationsBachelor's degree or equivalent, or 3+ years of work experienceExcellent level of English and Spanish, C1 level or above.Preferred QualificationsExperience with Artificial Intelligence interaction, such as prompt generation.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr
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Process Lead
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Spanish Process Lead
2 settimane fa
Via Milano, Italia Amazon A tempo pienoA global retail leader is seeking a Process Lead for their Alexa Shopping Operations team in Milan. This role focuses on managing operational processes and driving improvements through data-driven analysis. Candidates should possess a Bachelor's degree or 3+ years of work experience along with excellent English and Spanish skills at C1 level. If you thrive...
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5 giorni fa
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