Senior Infrastructure Engineer

About Us

We are a dynamic, rapidly growing global company and the innovators of service-driven supply chain planning software. We help companies make better, faster supply chain decisions that reduce inventory, improve customer satisfaction, and deliver powerful financial results amid increasing complexity, product proliferation, and uncertainty.

Our solutions have been recognized by customers globally and analyst firms, such as Gartner, for our ability to support service and inventory trade-offs, while dramatically improving planner productivity. ToolsGroup has been successfully deployed worldwide in more than 44 countries, and we have one of the highest customer retention rates in our industry.

About the Role

We are looking for an experienced Site Reliability Engineer who can also lead IT service operations. You will lead a small IT/Ops team,remainthe senior technical escalation point for production services, and act as the operational interface between IT/Ops, Engineering, Product, Security, Support, and business teams.

This is not a coordination-only service management role or a generalist infrastructure position. You will diagnose distributed-system failures using logs, metrics, traces, commands, and platform tooling; make safe recovery decisions; automate recurring work; and engineer lasting reliability improvements.

Main Responsibilities

• Lead major incidents from impact assessment and containment through recovery, stakeholder communication, root-cause analysis, and corrective actions.
• Troubleshoot complex issues across Windows and Linux systems, Kubernetes and container workloads, hybrid networking and DNS, cloud infrastructure, identity, authentication, databases, storage, APIs, and service dependencies.
• Operate and improve Azure, OCI, or comparable cloud environments, including monitoring, access controls, backup and recovery, reliability, and cost-aware scaling.
• Define and improve service-level indicators andobjectives, observability, alert quality, capacity, resilience, dependency mapping, and recovery readiness for critical services.
• Automate operational tasks and controls using PowerShell, Python, infrastructure as code, or CI/CD pipelines, with validation, logging, secure credential handling, and rollback.
• Apply incident, change, and problem management pragmatically, protecting service availability without introducing unnecessaryprocess.
• Connect technical and business teams: clarify service ownership and dependencies, translate business needs into reliability and infrastructure requirements, frame risk and tradeoffs, align priorities, and ensure decisions have accountable owners and realistic commitments.

What We Are Looking For

• We care more aboutdemonstratedproduction engineering experience than a checklist of certifications. Strong candidates will bringall ofthe following.
• A strong SRE or Production Engineering background, typically5+yearsoperating business-critical, customer-facing, or high-availability services. Recent work must include direct technical ownership, not only coordination or people management.
• Recent ownership of high-severity incidents, including technical triage, recovery decisions, clear communications, and measurable follow-through.
• Strong systems and network troubleshooting fundamentals: Windows and Linux, TCP/IP, DNS, routing, firewalls, proxies or load balancers, and the ability to isolate faults across service layers.
• Hands-on cloud operations experience in Azure, OCI, or a similar platform, includingcompute, storage, networking, IAM, observability, backup, and recovery.
• Production experience with containers and Kubernetes, including workload health, scheduling, networking, persistent storage, secrets, deployment and rollback, scaling, and backup or recovery considerations.
• Deep observability and reliability engineering practice: metrics, logs, distributed tracing, actionable alerting, SLI/SLO design, capacity and saturation analysis, failure-mode thinking, and post-incident engineering.
• Ability to diagnose database-backed and API-driven services across application, query, connection-pool, storage, certificate, network, and downstream dependency layers.
• Practical identity and access management experience with Active Directory and Microsoft Entra ID or equivalent, including hybrid identity, privileged access, MFA, service identities orgMSAs, lifecycle controls, dependency mapping, and controlled recovery from identity failures.
• Evidence of safe automation and infrastructure-as-code work using PowerShell, Python, Terraform or comparable tooling and CI/CD. You should be able to explain testing, idempotency, error handling, credential security, rollout, rollback, and measurable impact.
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