Case Manager

Case Manager (APAC) - Human Resources, Disability and Leave Services (12-month Contract)\ ՕAt Amazon we believe that every day is still day one. We are working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best‑in‑class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by\Resource joining the amazing Disability & Leave Services Team. Essential ResponsibilitiesInitiate and respond to inquiries about leave and disability events, benefits, and options available to employees Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate Critically assess and adjust the case management plan to an employee’s changing needs Address and respond to sensitive situations Troubleshoot issues and seek to remove barriers before, during, or after a leave event Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs Identify and solve problems that may arise, sometimes with limited information Facilitate a smooth return to work and ramp‑back.Reference plan for employees returning to the workplace Educate managers and business partners on employee concerns and needs prior to being off or returning back to work Communicate regular updates to employees and stakeholders both verbally and in writing Ensure compliance with standard work, federal/state regulations, and company policy Maintain system records to ensure accurate and timely information/documentation Consult, coordinate and partner with our third‑party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate Other duties as assignedBasic QualificationsBachelor’s degree or 2+ years equivalent experience Extensive experience in customer service, Human Resource management, case management or leave & disability management role Demonstrated proficiency in MS Word, Excel, Access, Outlook and PowerPointPreferred QualificationsBasic APAC legislation Leave of Absence, Disability and/or Accommodations knowledge Ability to apply critical thinking and identify issues for problem solving Ability to build strong relationships and influence others while working in a cross‑functional environment Strong time management and ownership of deliverables Strong & demonstrated communication skills – verbal as well as written Prior leave and/or accommodations experience, including a previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply, and establishing/executing a case management plan Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters Experience working multiple projects or cases independently in an environment with changing priorities Experience working with confidential information MDB> A good style of last part: We are an inclusive culture that empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the iru application and hiring process, including support for the interview or onboarding process, please visit If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr