Maitre

The Maître is our ambassador in the Restaurant : he / she coordinates and supervises the restaurant team to ensure the best Guests’ experience is provided through a flawless and personalised service. Reports to :Restaurant Manager. Provide an excellent and tailor made culinary experience to our Guests according to our service standards and procedures; Run the service briefing to share information, news and Guest preferences; Lead and oversee the Restaurant service; Create and maintain a professional relationship with Guests; Create and maintain a professional relationship with colleagues and other departments; Anticipate guests needs and handle Guest comments and complaints when needed; Train and develop staff in everyday operations according to our standard and procedures; Assist the Restaurant Manager on monitoring stock levels and alignment to the department financial objectives; Responsible for the achievement of the economic targets of the restaurant with a deep knowledge of the restaurant offer and appropriate suggestions and recommendations to Guests; Support the Sommelier in the wine selling process, service and recommendation; Handle administration tasks as required; Comply with H&S national rules and company instructions. We offer : Seasonal contract according to C.C.N.L. Settore Turismo. Learning & development activities and career opportunities. Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte". Staff celebrations. Managing Team Performance : Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service. Personal Effectiveness : Adapts interpersonal style and skills so that high quality results are achieved. Modifies behavior to accommodate for certain individuals, situations and different tasks. Personal and team development : Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel. Business awareness : Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success. Service excellence : Delivers service standards, which consistently exceed guest expectations. Technically skilled : Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs. Other requirements : Professional experience at an international level, preferably in a Restaurant, in the same role; English knowledge at Intermediate / Advanced level; Professional knowledge of Italian cuisine and Italian & International wines; Valid HACCP certification; Knowledge of F&B management software; Passion for service and ambition to grow professionally; Previous experience as trainer is a plus; Flexibility; Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196 / 03). Share :#J-18808-Ljbffr