Quality and L&D Manager
6 giorni fa
DescriptionJOB SUMMARYImplements quality assurance processes and verifies training and development activities are strategically linked to the companys mission vision brand standards and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.CANDIDATE PROFILEEducation and Experience2-year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major; 4 years experience in the guest services front desk housekeeping sales and marketing management operations or related professional area.OR4-year bachelors degree in Business Administration Hotel and Restaurant Management or related major; 2 years experience in the guest services front desk housekeeping sales and marketing management operations or related professional area.Essential ExperienceExperience and / or knowledge of hotel business.Ability to understand quality management practices and teaches to others.Ability to understand data collection methods.Knowledge of budget preparation and the control of costs.Working knowledge of statistical measurement tools.Effective presentation skills.Detail orientation and analyticalDesirable ExperienceOperations background depending on hotel facilities a rooms or f&b background may be preferredPrevious training in guest relations.Previous experience using database word processing spreadsheet graphic and statistical computer applications.Experience / trained in Six Sigma or TQMCORE WORK ACTIVITIESManaging Quality Assurance GoalsAttends daily executive committee meetings to give real time updates on hotel performance address guest incidences and attends monthly department meetings to enhance quality training.Presents and shares weekly analysis on defect trends guest feedback and provides recommendations on focus areas.Coordinates a weekly quality meeting focusing on guestVoice top incidents and business standard audits.Records tracks and communicates the progress of quality related activities in the hotel to executive committee members managers associates and the corporate office.Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used with the intent to achieve resolution.Facilitates process improvement teams verifying use of the systematic processes and improvement is achievable and measurable.Immerses in operations to better understand issues / defects faced on the ground.Drives several initiatives for business standard audits and guestvoice.Conducts monthly audit to verify compliance with company and brand standards.Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.Directs property quality efforts to address critical customer requirements.Completes other reasonable duties as requested by leadership.Executing Quality Training ProgramsPartners with the HR Department to train executive committee members and managers on problem solving process improvement and strategic planning techniques.Develops specific training designed to improve service performance.Drives brand values and philosophy in all training and development activities.Partners with the HR Department to verify
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Quality Assurance Manager – R&D
4 settimane fa
milano, Italia Curium Live Forward A tempo pienoSummary of PositionThe Quality Assurance Manager – R&D ensures that all research, development, and validation activities are conducted in full compliance with company quality standards, applicable regulations, and international guidelines. This role leads the implementation and continuous improvement of quality processes within the R&D department,...
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Quality Assurance Manager – R&D
4 giorni fa
Milano, Italia Curium Live Forward A tempo pienoSummary of Position The Quality Assurance Manager – R&D ensures that all research, development, and validation activities are conducted in full compliance with company quality standards, applicable regulations, and international guidelines. This role leads the implementation and continuous improvement of quality processes within the R&D department,...
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Quality Assurance Manager – R&D
4 settimane fa
milano, Italia Curium Pharma A tempo pienoThe Quality Assurance Manager – R&D ensures that all research, development, and validation activities are conducted in full compliance with company quality standards, applicable regulations, and international guidelines. This role leads the implementation and continuous improvement of quality processes within the R&D department, fostering a strong culture...
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Quality Assurance Manager – R&D...
1 settimana fa
Milano, Italia Curium Pharma A tempo pienoThe Quality Assurance Manager – R&D ensures that all research, development, and validation activities are conducted in full compliance with company quality standards, applicable regulations, and international guidelines.This role leads the implementation and continuous improvement of quality processes within the R&D department, fostering a strong culture...
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Quality Assurance Manager – R&D
2 settimane fa
Milano, Italia Curium Pharma A tempo pienoThe Quality Assurance Manager – R&D ensures that all research, development, and validation activities are conducted in full compliance with company quality standards, applicable regulations, and international guidelines. This role leads the implementation and continuous improvement of quality processes within the R&D department, fostering a strong culture...
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Quality Assurance Manager – R&D
4 giorni fa
Milano, Italia Curium Pharma A tempo pienoThe Quality Assurance Manager – R&D ensures that all research, development, and validation activities are conducted in full compliance with company quality standards, applicable regulations, and international guidelines. This role leads the implementation and continuous improvement of quality processes within the R&D department, fostering a strong culture...
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Quality Assurance Manager – R&D
2 giorni fa
milano, Italia Curium Pharma A tempo pienoThe Quality Assurance Manager – R&D ensures that all research, development, and validation activities are conducted in full compliance with company quality standards, applicable regulations, and international guidelines. This role leads the implementation and continuous improvement of quality processes within the R&D department, fostering a strong culture...
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Quality and L&D Manager
3 giorni fa
Milano, Lombardia, Italia Marriott International A tempo pienoAdditional InformationJob Number Job CategoryProcurement, Purchasing, and Quality AssuranceLocationExcelsior Hotel Gallia a Luxury Collection Hotel Milan, Piazza Duca D'Aosta 9, Milan, Milano, Italy, 20124VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeManagementJob SummaryImplements quality assurance processes and verifies training and...
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R&D Quality Assurance Manager
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Milano, Italia Curium Pharma A tempo pienoA global pharmaceutical company in Milano seeks a skilled Quality Assurance Manager to ensure R&D compliance with industry standards and regulations. This role requires a minimum of 5 years' experience in Quality Assurance and a degree in a scientific discipline. Your responsibilities will encompass developing quality systems, managing external partnerships,...
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Project Quality Management Expert
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Milano, Italia D-ploy A tempo pienoD-ploy prides itself on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, D-ploy optimizes their customer's IT productivity and contributes to the organization's success and value. If you are an engaging, flexible, and solution-oriented...
