Italian Speaking Customer Service Agent For Edenred
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Italian Speaking Customer Service Agent For Edenred
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations across Europe. We specialize in facilitating seamless career transitions, ensuring that every professional placement aligns perfectly with both the candidate's ambitions and the client's excellence.
Job Overview
We are currently sourcing candidates for an Italian Speaking Customer Service Agent For Edenred position in Greece, a fantastic opportunity to join a global leader within the customer support services industry. This role is ideal for professionals seeking one of the most rewarding Italian-speaking jobs in Athens, combining high-level client interaction with the vibrant lifestyle of the Mediterranean.
Key Responsibilities
- Act as the primary point of contact for Italian-speaking clients, providing expert support within the customer support services sector.
- Efficiently resolve inquiries regarding Edenred products and services through multiple channels, including phone, email, and chat.
- Maintain a high level of customer satisfaction by delivering precise information and personalized service solutions.
- Document all client interactions accurately in the CRM system to ensure seamless service continuity.
- Collaborate with internal departments to address complex technical or billing concerns effectively.
- Stay updated on service enhancements and policy changes to provide accurate guidance to the end-users.
- Contribute to the team's overall performance metrics and quality benchmarks in a fast-paced environment.
Requirements
- Native or fluent Italian (spoken and written) is strictly required.
- Professional proficiency in English to navigate internal systems and collaboration.
- Valid EU passport (mandatory) for all applicants pursuing these jobs in Greece.
- Strong communication skills and a passion for delivering excellence in the customer support services industry.
- Previous experience in a customer-facing or support-oriented role is considered a significant advantage.
- Willingness to relocate to Athens, Greece, to join our onsite team.
Benefits
What We Offer
- Competitive Monthly Salary
- 2 Extra Salaries Per Year (13th and 14th salary)
- Fully Paid Training on systems and industry best practices
- Monthly Performance Bonus
- Health Insurance and local social benefits
- Fully Paid Relocation Package (flight,
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