Junior Customer Success Specialist

1 giorno fa

Remote, lombardy, Italia Cora Hospitality Tempo pieno

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Junior Customer Success Specialist

Milano / Hybrid | Full-time | Apprendistato professionalizzante

WHO WE ARE

At Cora, we're building the first AI-powered Operations Management Platform for the hospitality industry.

We help hospitality teams simplify operations, reduce friction, and deliver better guest experiences — effortlessly.

We believe work should feel like great hospitality: smooth, human, and actually enjoyable.

Today we work with 300+ properties and around 10,000 users across Italy, Spain, Portugal, Greece, and Albania. We're growing fast — and that means a lot of new hotels to bring on board, properly.

THE ROLE

We're looking for a Customer Success Specialist to own the moment that matters most: the first weeks after a property joins Cora.

You'll set up new hotels, train their teams, and make sure Cora actually gets used — by housekeepers, maintenance staff, and front office people who often have never worked with a management tool before. Then you'll stay with those accounts: watching adoption, solving friction, spotting where Cora can do more for them.

Here's the thing: the best person for this job has worked in a hotel. If you've spent a year at reception, you already know what a stressful check-in looks like, why the housekeeping report is always late, and how a GM talks. That's knowledge we can't teach — everything else, we can.

WHAT WE'RE LOOKING FOR

• Direct hospitality experience — even just 1 year at reception, front office, or guest relations. This is the part that matters most to us.

• Fluent Italian and English. Spanish is a strong plus.

• Comfortable teaching and explaining

• Organized and reliable — you'll be the single point of contact for dozens of properties

• Curious about tech, or at least unafraid of it. You don't need a technical background; you need to want to understand how things work.

• Proactive: we'll tell you the goal, not every single step

• No previous SaaS or Customer Success experience required. We'll teach you that.

WHAT YOU'LL DO

• Own the onboarding of new properties end to end: setup, configuration, staff training, first weeks of usage

• Run training sessions on site and remotely, in Italian, English, and Spanish

• Monitor adoption across your accounts and step in before a customer goes quiet

• Be the go-to contact for your properties — the person they actually want to call

• Collect and structure customer feedback, and bring it to the product team

• Spot upsell and expansion opportunities within existing accounts

• Help us build the onboarding playbook: you'll shape how we do this, not just execute it

WHAT YOU'LL LEARN

• How a B2B SaaS company works from the inside — product, sales, success

• Customer success methodology: onboarding, adoption metrics, retention, expansion

• How to read data and turn it into a conversation with a client

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Junior Customer Success Specialist

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