Technical Support Specialist

15 ore fa

milano, lombardia, Italia Masimo Tempo pieno

  • Receive and respond to telephone calls and emails from end users;
  • Document all complaints and failures per the Masimo Quality System;
  • Provide first and second level technical support and training;
  • Initiate repair/replacement of failed and/or defective products;
  • Be the customer advocate for all matters involving Service;
  • Provide technical consulting to sales team
  • Follow up on Technical Bulletins for Masimo products;
  • Identify potential Customer training issues and propose solutions;
  • Convey information from the field regarding product suggestions, improvements and enhancements to Product Marketing;
  • Maintain a knowledge base of troubleshooting training;
  • Follow-up to ensure closure of product and training issues to ensure overall customer satisfaction is achieved;
  • Provide technical review of all training and supporting user interface documentation;
  • Monitor Technical Support process and procedures. Initiate changes to optimize the process;
  • Be able to work with and be knowledgeable of biohazard products and procedures;
  • Maintain