Renewal Operations Specialist
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In this remote role, you manage renewal processes for Esko’s recurring software and hardware services across EMEA, ensuring contracts are prepared accurately and renewed on time. You serve as the primary contact for resellers on renewal pricing and status, guiding each renewal through internal and partner steps. You coordinate amendments and subscription adjustments with Sales, Aftercare, Finance and Order Management, and validate pricing and quotations. You keep Salesforce opportunities up to date using modern quoting tools, supporting cross-functional collaboration and efficient renewals. This role is a key part of sustaining growth and delivering reliable value to partners and customers.
Responsabilità Prepare service contract renewal proposals for software and hardware
Serve as main contact for resellers on renewal pricing, contract status and order processing
Anticipate renewals and drive progress through required internal and partner steps
Coordinate contract amendments, co-terming, and subscription adjustments with Sales, Aftercare, Finance and Order Management
Prepare and validate pricing calculations and quotations, including perpetual-to-subscription conversions
Keep renewal opportunities accurate and up to date in Salesforce using new quoting and ordering tools
Requisiti fondamentali Bachelor’s degree or equivalent professional experience
1+ years in admin, sales support, order management, contract administration or customer service in a B2B environment
Fluency in English (written and spoken)
Working knowledge of Microsoft Office (Excel, Outlook, Teams)
Experience with a CRM system, preferably Salesforce
Salesforce
Microsoft Excel
Microsoft Outlook
Microsoft Teams
CRM systems
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