Transportation Representative NOC IB

The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.Key Job ResponsibilitiesEffectively communicate in a clear and professional manner at all timesProvides/ expedites prompt and efficient service to Amazon customers/ delivery partnersEffectively manage sensitive cases by reporting up the escalation matrixDemonstrate excellent time-management skillsMaintains or exceeds targeted performance metricsActively seek solutions through logical reasoning and identify trends to suggest process improvementsBasic QualificationsBachelor's degree, or experience translating customer needs into business requirementsPreferred QualificationsGraduation in any specialization from a recognized university.Excellent communication skills (written and verbal) in language.Ability to communicate correctly and clearly with all customersGood comprehension skills – ability to clearly understand and state the issues customers presentAbility to concentrate – follow customers issues without distraction to resolutionWork successfully in a team environment as well as independentlyFamiliarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet ExplorerExcellent typing skillsDemonstrates an ability to successfully navigate websitesProficient knowledge of email applicationsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr