Shift Leader

13 minuti fa

Latina, Italia Thompson Rome A tempo pieno

We are looking for a proactive, hands-on, and guest-focused Front Office Shift Leader to oversee front office operations during assigned shifts at Thompson Hyatt Rome . This role is key to ensuring operational excellence, leading the front office team on shift, and delivering seamless, memorable guest experiences in line with the Thompson brand.The ideal candidate has previous experience in a 5-star luxury hotel environment , demonstrates strong leadership and communication skills, and thrives in a fast-paced, lifestyle hospitality setting.The Front Office Shift Leader is responsible for supervising front office activities during assigned shifts, supporting team members, and acting as a key point of contact for both guests and management. This role ensures service consistency, operational efficiency, and a positive team culture while maintaining the highest standards of guest satisfaction.ResponsibilitiesAdministrationSupervise front office operations during assigned shifts, ensuring full compliance with hotel policies and procedures.Maintain accurate records of daily operations, guest feedback, and team performance.Support the development of shift schedules and manage staffing levels to meet operational needs.Ensure clear and effective communication between team members and management.Customer ServiceEnsure all front office team members deliver exemplary service in line with the hotel’s brand standards.Handle guest inquiries, special requests, and complaints promptly, professionally, and effectively.Engage with guests to gather feedback and continuously enhance service delivery.FinancialSupport departmental budget management and cost control during assigned shifts.Monitor revenue performance and report any variances, suggesting strategies to optimize profitability.Ensure accurate handling of cash, billing, and

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