IT Service Management Specialist
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Leonardo is a leading global industrial group in Aerospace, Defence and Security, delivering advance multi-domain technologies across Helicopters, Aircraft, Aerostructures, Electronics, Cybersecurity, and Space. As part of the Leonardo Space Division, Telespazio a joint venture between Leonardo (67%) and Thales (33%) , is a global reference in the field of satellite solutions and services. With a workforce of over 3.300 professionals across its offices in Europe and around the world, Telespazio operates an international network of Space Centres and Teleports, offering cutting-edge solutions in Geoinformation Services, Satellite Systems and Operations, and Satellite Communications.
Join us as we continue to push the boundaries of what’s possible in Space.
Within theDigital Solutions – Service Management team, we are looking for a Service Management Specialist with experience in Project Management, Process analysis, IT Service Management and the management of Digital transformation initiatives.
Main Responsibilities:
Support the governance of ITSM platforms and processes through analysis, monitoring, and continuous improvement of operational workflows
Collaborate in managing Incident, Change, and Request Management processes, ensuring proper alignment with involved stakeholders
Gather, analyze, and formalize functional and operational requirements from various business units
Design and optimize workflows and business processes, with a focus on information flows and data quality
Support the creation and maintenance of process documentation (procedures, KPIs, reporting, operational materials)
Coordinate project activities, including planning, risk management, progress monitoring and interaction with multidisciplinary teams
Collaborate with technical teams (infrastructure, security, workplace) to ensure solution consistency and integration with existing processes
Role Requirements:
3–5 years of experience in IT Project Management or Process Management, preferably in consulting or corporate environments
Experience coordinating IT and digital transformation projects (Agile/Waterfall)
Familiarity with ITSM processes and ticketing tools ServiceNow or Jira Service Management
Strong stakeholder management and effective communication skills with both technical and business teams
Problem‑solving attitude, operational autonomy, and strong goal orientation
Experience working in multi‑team and multidisciplinary environments
Fluent in written and spoken English (C1 level)
What We Offer:
Our applicable collective labor agreement is the CCNL for the Private Metalworking Industry and Plant Installation Sector
Working arrangement: Hybrid
Employment category: Employee
Contract type: Permanent-term
13th-month salary
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