Senior Technical Services Manager

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

As a Technical Services Manager (TSM) within SAP Enterprise Cloud Services, you will act as a trusted technical advisor, guiding customers through their cloud transformation journey and helping them maximize the value of their SAP investments.

What You'll Build

As a Technical Services Manager, you will work closely with customers to understand their business objectives, technical landscapes, and transformation challenges. You will provide strategic guidance and technical expertise to support their adoption of SAP cloud solutions and ensure successful outcomes.

Your responsibilities will include:

• Acting as a trusted advisor for customers throughout their SAP cloud transformation journey.
• Assessing customer SAP landscapes and identifying opportunities to optimize performance, availability, and scalability.
• Supporting customers in overcoming technical and operational challenges related to cloud adoption.
• Recommending tailored SAP Enterprise Cloud Services solutions aligned with business requirements and transformation goals.
• Collaborating with SAP teams and partners to deliver successful customer engagements.
• Designing and validating optimal technical architectures and configurations.
• Ensuring smooth transitions to cloud-based environments through proactive planning and risk mitigation.
• Acting as an escalation point for complex technical issues and driving resolution.
• Building strong customer relationships and contributing to long-term customer success and satisfaction.

What You Bring

You are an experienced SAP technology consultant with a strong customer focus and a passion for solving complex technical challenges.

To succeed in this role, you will bring:

• Strong expertise in SAP technologies and products, particularly SAP Basis, SAP HANA, or SAP S/4HANA.
• Deep understanding of SAP S/4HANA architecture, conversion approaches, migration methodologies, and related tools.
• Experience with SAP HANA administration and technical architecture.
• Solid knowledge of hyperscaler cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
• Understanding of High Availability (HA) and Disaster Recovery (DR) architectures.
• Knowledge of networking and virtualization technologies, including load balancers and virtual machines.
• Proven experience in the planning, implementation, configuration, and integration of SAP solutions.
• Strong consulting background with a focus on customer engagement, stakeholder management, and service excellence.
• Excellent problem-solving skills with the ability to navigate complex technical environments.
• Fluency in Italian and English is required.
• Additional fluency in Spanish and/or Portuguese is considered an advantage

Where you belong:

SAP Enterprise Cloud Services (ECS) is a key enabler of the RISE with SAP journey. We help customers accelerate their transformation into intelligent and sustainable enterprises by providing tailored cloud ERP solutions with industry-leading levels of security, resilience, and availability.

Our teams combine deep technical expertise with a customer-first mindset to run and optimize SAP business-critical environments on customers' preferred cloud infrastructures.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, p