2nd-Line ICT
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Axiom Technologies is a global IT services partner that supports medium
- to large-scale enterprises. Please visit our website for more information about what we do at
Job Summary:
We are seeking a skilled and customer-focused 2nd-Line ICT & AV Support Technician to act as the key escalation point for all advanced IT and audiovisual support incidents. In this dynamic, multicultural environment, you will play a pivotal role in troubleshooting technical issues beyond first-line resolution, supporting network and workplace environments, providing hands-on support for digital workplace and AV technologies, and maintaining high service quality. This is an excellent opportunity for a solutions-oriented team player who thrives under pressure in an international setting.
Key Responsibilities
ICT & AV Support
Serve as the technical escalation point for complex incidents not resolved by first-line support, performing in-depth analysis, troubleshooting, and closure of tickets. Provide hands-on in-person support at the site for desktop, laptop, and AV equipment when remote solutions are insufficient. Install, configure, and maintain a wide range of end-user equipment, including laptops, docking stations, peripherals, mobile devices, and AV systems. Perform preventive maintenance and routine testing on AV and videoconferencing equipment. Offer comprehensive support for videoconferencing solutions (Teams, Zoom, Skype for Business, WebEx), including setup, user training, live troubleshooting, and post-event follow-up.Digital Workplace & Network Management
Ensure full corporate network connectivity, including VPN, VLAN configuration, and remote-access services. Assist with VOIP/PABX and mobile telephony (including Teams integration), troubleshooting and coordinating with central network teams where required. Support and document “smart hands” onsite activities related to switching, telephony, WiFi, and public internet.Service Desk & Quality Control
Coordinate with the Helpdesk team for seamless remote diagnostics and case follow-up. Enforce ticket-quality standards by reviewing ServiceNow records, correcting discrepancies, and mentoring local first-line ICT staff. Generate regular incident reports, identifying trends and recommending service improvements. Contribute to improving the quality of knowledge base articles and technical documentation.Required Qualifications &
Skills:
Preferred:
Knowledge or experience working in an ITIL service environment. Local language Previous experience improving service desk processes or knowledge base documentation.Working
Conditions:
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @
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