Assistant General Manager

2 settimane fa


Milano, Italia Life Time A tempo pieno

Overview Who are we? At aparto, we're more than just student accommodation, we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay, but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures. ResponsibilitiesRole Profile Based in Milan, the Assistant General Manager is a crucial role for the success of our residences. You’ll manage the Operations team (front desk, housekeeping and maintenance) to ensure the building is kept in superb condition. You will work with the facilities team to ensure health and Safety and Fire compliant tasks are met on daily and monthly schedules. You will assist in organizing the Preventative maintenance schedule is adhered to and report any defects to the General Manager. As Assistant General Manager you would be expected to step into the General Managers shoes when they are on annual leave, attending meetings reporting on finance, debt. It would be expected that you could also complete general administrative tasks and operate the desk when the Sales Administrator requires assistance. You will manage a team to coordinate all functions essential to delivering first class service to our student residents, this will include repairs, cleaning, and security through a mix of directly employed staff and external contractors. You will also work closely with other Managers and teams across the portfolio. As an Assistant General Manager, you'll be the right-hand person to the General Manager, playing a vital role in creating a thriving community. Build positive relationships with residents, parents, and visitors, ensuring exceptional service and resolving concerns promptly. Organise events, activities, and partnerships to create a welcoming and inclusive environment, fostering a sense of belonging. Assist residents with navigating student life, providing guidance and addressing their needs effectively. Track operational costs, optimise resource allocation, and contribute to achieving financial targets. Completes the daily transactions and tasks related to the financial operation of the property by collecting and posting rent, fees, and other payments, reconciling


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