F&B Service Expert

Additional Information
Job Number
Job Category Food and Beverage & Culinary
Location Via Vittorio E. Orlando, 3, Rome RM 185, ItalyVIEW ON MAP
Schedule Part Time
Located Remotely? N
Position Type Non-Management
Pay Range: EUR 17.919,19 Annual Salary
At the iconic The St. Regis Rome, we are looking for a host/hostess (part time temporary).
Reporting to the F&B Service & In room Dining Manager the role will be part of the F&B team, proud to engage our guests and to create exquisite moments.
Position Summary
A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave. A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the role cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones and fill to-go orders when needed.
Tasks And Responsabilities
Welcome guests and be the brand ambassador; manage guests’ requests and complaints in line with our service culture
Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
Use visual cues to seat Guests in either the bar or dining area depending on their preference
Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
Answer incoming calls to the restaurant and provide appropriate service
Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
Attend to special Guest needs and requests
Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
Help dining room staff by setting and clearing tables; replenishing water; serving beverages
Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
Support for new Bonvoy enrollment
Contribute to team effort by accomplishing related results as needed
Follow Standard Operating Procedures and brand identity guidelines
Comply with all health, safety and hygiene standards and policies.
Balance the cash register at the start and close of each shift.
Competencies And Skills
Possess a good command of English and Italian.
Great storytelling skills.
An excellent verbal manner and proven customer service skills.
Good knowledge or experience in the hospitality industry.
Good organization skills with an attention to detail.
A team Player with flexible & positive attitude.
Good leadership and training experience.
Passion for the hospitality industry & F&B
Able to work in a fast paced environment & remain calm under pressure.
Be able to demonstrate experience in complaint handling.
Availability to work on shifts, weekends and