Senior Operations Manager
2 settimane fa
Telepass Innova (società 100% controllata da Telepass che si occupa di sviluppare soluzioni innovative per il mercato della mobilità) cerca un Senior Operations Specialist che porti governance, metodo e velocità nell’esercizio dei sistemi di telepedaggio e dei servizi di mobilità digitale. La figura coordina attività operative E2E, governa incident e cambi in produzione, coordina partner esterni e contribuisce alla definizione di KPI e best practice per scalabilità e qualità del servizio. Responsabilità principali Garantire continuità del servizio, stabilità e performance tramite monitoraggio, alerting e capacity planning. Definire e mantenere SLA/KPI , dashboard di osservabilità. Condurre end-to-end il ciclo di Incident Management (triage, contenimento, comunicazione, escalation). Gestire Major Incident con war-room cross-funzionali; Root Cause Analysis con azioni correttive/preventive tracciate. Istituire e presidiare metriche, backlog problemi, trend. Estrarre evidenze quantitative da log e basi dati (SQL/BigQuery); definire KPI operativi e reportistica verso stakeholder interni/esterni. Individuare pattern e correlazioni per early detection e prevenzione regressioni. Gestione team esterni e fornitori Coordinare partner/fornitori (terze parti, field, system integrator) con ingaggio su SLA, hand-off chiari e standard di qualità. Pianificare e verificare on-call/out-of-hours support e processi di escalation. Supportare gestione rilasci e modifiche in produzione con quality gates , OTA ramp, roll-back plan. Allineare Dev, QA, E2E e Operations su Release Note e Test Report prima del rollout. Miglioramento continuo e compliance Standardizzare best practice (ITIL/DevOps/etc.) per ridurre variabilità e debito operativo. Contribuire a audit interni, requisiti di dominio (es. EETS/DSRC/GNSS , KPI di tolling), sicurezza e conformità. 5+ anni in ruoli Operations/Service Management su sistemi mission-critical o large-scale. Esperienza documentata in Incident/Problem/Change Management . Solida pratica su SQL e data analysis (preferenza Google BigQuery ); dimestichezza con log analysis e strumenti di osservabilità. Buona padronanza di Unix/Linux , scripting (bash/python), e lettura log. Capacità di coordinamento team esterni e stakeholder management cross-funzionale. Italiano e inglese professionale, scritti e parlati. Requisiti preferenziali Esperienza in telepedaggio/mobility (EETS, DSRC, GNSS) o servizi transazionali real-time. Conoscenza di strumenti tipo Elastic/ELK , Looker , sistemi di alerting e ticketing (Jira/ServiceNow). Background ITIL ; certificazioni plus. Esecuzione e prioritizzazione, comunicazione chiara verso non tecnici, leadership in contesti ad alta pressione. Orientamento ai risultati, pensiero analitico, cura della documentazione e del passaggio di consegne. Sede Firenze (Hybrid). #J-18808-Ljbffr
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Senior Operations Manager
2 giorni fa
WorkFromHome, Italia Walks In Europe A tempo pienoSenior Operations Manager Walks In Europe • Firenze, Provincia di Firenze; Toscana, Italy Descrizione dell’offerta di lavoro Senior Operations Manager – Tuscany (Remote, Full Time) Reports to: Managing Director Location: Remote (based in Tuscany) Schedule: Full-time, 40 hours/week, 5 days per week Summary The Senior Operations Manager for Tuscany leads...
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Senior Operations Manager
2 giorni fa
WorkFromHome, Italia Walks In Europe A tempo pienoDescrizione dell’offerta di lavoro Senior Operations Manager – Tuscany (Remote, Full Time) Reports to: Managing Director Location: Remote (based in Tuscany) Schedule: Full-time, 40 hours/week, 5 days per week Summary The Senior Operations Manager for Tuscany leads operations across one of Walks in Europe’s most important regions, ensuring high-quality...
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Senior Operations Manager
19 ore fa
WorkFromHome, Italia Walks In Europe A tempo pienoSenior Operations Manager – Tuscany (Remote, Full Time) Reports to: Managing Director Location : Remote (based in Tuscany) Schedule : Full-time, 40 hours / week, 5 days per week Summary The Senior Operations Manager for Tuscany leads operations across one of Walks in Europe’s most important regions, ensuring high-quality tour execution, strong supplier...
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Senior Operations Manager
19 ore fa
WorkFromHome, Italia Job Farm A tempo pienoSenior Operations Manager – Tuscany (Remote, Full Time) Reports to: Managing Director Location: Remote (based in Tuscany) Schedule: Full-time, 40 hours/week, 5 days per week Summary The Senior Operations Manager for Tuscany leads operations across one of Walks in Europe’s most important regions, ensuring high-quality tour execution, strong supplier...
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Senior Manager, Expansion Operations
3 settimane fa
WorkFromHome, Italia Jobgether A tempo pienoSenior Manager, Expansion Operations (Remote from Italy) This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Expansion Operations in Italy. This role is responsible for leading global expansion initiatives across multiple regions, ensuring operational readiness, compliance, and efficiency in new...
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WorkFromHome, Italia Job Farm A tempo pienoA leading tour company is seeking a Senior Operations Manager to oversee operations in Tuscany. This remote role involves strategic planning and hands-on management of tours, ensuring high-quality execution and strong supplier relationships. The ideal candidate will have a deep understanding of the region and experience in tourism operations. This position...
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Remote Tuscany Senior Operations Leader
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WorkFromHome, Italia Walks In Europe A tempo pienoUn’azienda di tour europea in crescita cerca un Senior Operations Manager per gestire le operazioni in Toscana, garantendo l'esecuzione di tour di alta qualità e la gestione di relazioni con fornitori locali. Questa posizione richiede capacità di leadership, piani strategici e conoscenza approfondita della logistica turistica. Il candidato ideale avrà...
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Senior Global Expansion Operations Lead
4 settimane fa
WorkFromHome, Italia Medium A tempo pienoA global leader in operational expansion is seeking a Senior Manager for Expansion Operations to lead global expansion initiatives, manage cross-functional projects, and oversee operational readiness for new markets. This role requires strong project management skills, a deep understanding of global growth processes, and a proven ability to mentor teams. The...
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Italy-based Senior Safety
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WorkFromHome, Italia DSS Sustainable Solutions A tempo pienoA global operations consulting firm is seeking a Senior Manager for their Milan office to lead teams in transforming client operations in sectors like Chemicals and Manufacturing. The ideal candidate will have a degree in engineering and experience in management consulting, particularly in operational risk management. This home-based role includes frequent...
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Interpreting Operations Manager
3 settimane fa
WorkFromHome, Italia Medium A tempo pienoThis position is posted by Jobgether on behalf of a partner company. We are currently looking for an Interpreting Operations Manager in Bulgaria. This role offers the opportunity to lead and optimize large-scale interpreting operations within a fully remote, global environment. You will oversee the end-to-end execution of interpreting projects, ensuring...
