Digital Content Lead, Relay Product Insights

Job ID: | Amazon.com Services LLC - A57Amazon - Middle Mile is seeking a Digital Content Lead to assist with creating engaging content to drive digital adoption of Amazon Relay products. You will be exposed to numerous applications through which Amazon is able to operationally conduct thousands of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.Amazon is looking for a Digital Content Lead that has a background in digital content creation and creative problem resolution skills. In this role the Digital Content Lead will continuously work with stakeholders to build trust‑based relationships in order to launch end‑user facing content to help guide and understand user sentiment to make better tech products while creating long‑term, systemic solutions for a world‑class customer experience. In this role, the Digital Content Lead will be responsible for a wide range of duties related to on‑portal content creation.Key job responsibilitiesThe role will require the candidate to quickly understand content requirements, understanding of user facing software, editing tools and operation workflow tools.The content lead needs to continuously adapt and learn new features within the editing tools of Pendo.io to quickly edit and deploy content.The content lead will need to be aware of operations metrics like productivity, quality and service level agreement (SLA). The content lead will be measured on compliance to these metrics, SLA requirements, QA guidelines, team and personal goals.The content lead should be a team player and come up with improvement ideas to their team and improve the publishing/QA process.The content lead will need to contact stakeholders globally to provide status reports, success metrics, communicate relevant information and elevate when needed.The role requires a bachelor’s degree with exposure to HTML/CSS, Pendo.io, basic data analytics.In addition, the associate should have attention to detail, good communication skills, and a professional demeanor.The candidate needs to perform regular checks on deployed content to qualify the user experience. Report results and communicate them to others within the team.The candidate needs to be proficient or have experience with graphics editing software and Excel.Basic QualificationsBachelor's degree or equivalent.Knowledge of and proficiency in Excel and SQL.2+ years of work experience in UX/Marketing/Digital Content industry.Experience working on digital content creation processes.Preferred QualificationsExperience with Lean/Six Sigma.Experience in data mining, data management, reporting, and SQL queries.Experience designing, planning, and delivering content solutions that meet the needs of technical business customers.Experience in transportation, marketing, and/or user experience (UX).Experience with Pendo.io.Experience with software tools to create and edit digital graphics.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $65,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr