Customer Experience Manager
1 settimana fa
Customer Experience Manager(contratto a tempo determinato per sost. maternità)Vuoi contribuire a rendere l’esperienza Sky sempre più semplice, fluida e memorabile?Nel team Customer Experience & Journey Design della Direzione TV cerchiamo una persona curiosa, empatica e orientata al miglioramento continuo, pronta a progettare esperienze che lasciano il segno.Entrerai in un team appassionato e multidisciplinare, lavorando a stretto contatto con diverse funzioni per disegnare journey omnicanale coerenti, fluidi e centrati sui bisogni reali dei clienti. Ogni giorno sarà l’occasione per trasformare insight in soluzioni che semplificano la vita delle persone, intervenendo su journey, processi e comunicazioni che fanno la differenza.Cosa faraiMonitorerai KPI e insight CX per individuare pain point e guidare miglioramenti concretiCoordinerai progetti di Customer Experience, garantendo coerenza sui journey e facilitando decisioni e problem solvingCondurrai attività di user research (qualitativa e quantitativa) e benchmarkingOrganizzerai e faciliterai workshop di co-design con team interni e stakeholderProgetterai e aggiornerai journey omnicanale e di servizio, assicurando coerenza tra tutti i touchpointPromuoverai la cultura CX in Sky attraverso iniziative dedicate ai colleghiRedigerai materiali per Steering Committee e SALChi cerchiamoConosci l’offerta Sky (o sei curiosa/o di impararla in fretta)Hai 2–3 anni di esperienza in CX, UX o Service DesignTi muovi con disinvoltura tra tool di design (Miro, Figma, ecc.) e metodologie di user researchSai facilitare workshop e coinvolgere stakeholderHai familiarità con AI generativa e personalizzazione CXComunichi con chiarezza, empatia e visioneParli e scrivi bene in ingleseSe ti entusiasma l’idea di costruire esperienze che contano, portare valore concreto alle persone e contribuire a una cultura customer-first, unisciti a noi#J-18808-Ljbffr
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Customer Experience Manager
1 settimana fa
Milan, Italia GCX A tempo pienoJob Title : Service Manager Position reporting to: Head Of Service Management Location : Milan, Italy Role Summary: We’re looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients. They will be the driving force behind Customer satisfaction, loyalty, and advocacy, ensuring that every interaction...
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Customer Experience Manager
2 settimane fa
Milan, Italia GCX A tempo pienoJob Title : Service Manager Position reporting to: Head Of Service Management Location : Milan, Italy Role Summary: We’re looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients. They will be the driving force behind Customer satisfaction, loyalty, and advocacy, ensuring that every interaction...
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Customer Experience Manager
2 settimane fa
Milan, Italia GCX A tempo pienoJob Title : Service Manager Position reporting to: Head Of Service Management Location : Milan, Italy Role Summary: We’re looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients. They will be the driving force behind Customer satisfaction, loyalty, and advocacy, ensuring that every...
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Customer Experience Manager
1 settimana fa
Milan, Italia GCX A tempo pienoJob Title : Service Manager Position reporting to: Head Of Service Management Location : Milan, Italy Role Summary: We're looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients. They will be the driving force behind Customer satisfaction, loyalty, and advocacy, ensuring that every interaction...
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Customer Experience Manager
2 settimane fa
Milan, Italia GCX A tempo pienoJob Title : Service Manager Position reporting to: Head Of Service ManagementLocation : Milan, ItalyRole Summary:We're looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients. They will be the driving force behind Customer satisfaction, loyalty, and advocacy, ensuring that every interaction is...
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Customer Experience Manager
2 settimane fa
Milan, Italia GCX A tempo pienoJob Title : Service Manager Position reporting to: Head Of Service ManagementLocation : Milan, ItalyRole Summary:We’re looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients. They will be the driving force behind Customer satisfaction, loyalty, and advocacy, ensuring that every interaction is...
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Customer Experience Manager
1 settimana fa
Milan, Italia Altro A tempo pienoCustomer Experience Manager (contratto a tempo determinato per sost. maternità)Vuoi contribuire a rendere l’esperienza Sky sempre più semplice, fluida e memorabile?Nel team Customer Experience & Journey Design della Direzione TV cerchiamo una persona curiosa, empatica e orientata al miglioramento continuo, pronta a progettare esperienze che lasciano il...
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Customer experience manager
7 giorni fa
Milan, Italia GCX A tempo pienoJob Title : Service ManagerPosition reporting to: Head Of Service ManagementLocation : Milan, ItalyRole Summary:We're looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients. They will be the driving force behind Customer satisfaction, loyalty, and advocacy, ensuring that every interaction is...
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Customer Experience Manager
1 settimana fa
Milan, Italia Altro A tempo pienoPosition reporting to:Head Of Service ManagementRole Summary:We’re looking for a proactive and skilled Customer Experience Manager to promote exceptional customer service for our clients. They will be the driving force behind customer satisfaction, loyalty, and advocacy, ensuring that every interaction is first‑class.This role is accountable for managing...
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Customer experience manager
2 settimane fa
Milan, Italia GCX A tempo pienoJob Title : Service ManagerPosition reporting to: Head Of Service ManagementLocation : Milan, ItalyRole Summary:We're looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients. They will be the driving force behind Customer satisfaction, loyalty, and advocacy, ensuring that every interaction is...
