Guest Experience Supervisor

2 giorni fa


Venice, Italia Marriott Hotels Resorts A tempo pieno

DescriptionThe Luxury Collection Hotels & Resorts with over 120 properties in more than 35 countries offers the promise of authentic experiences that evoke lasting treasured memories. Our more than 100 years of experience beginning in 1906 under the Italian CIGA brand a collection of Europes most celebrated and iconic properties serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.From legendary palaces and remote retreats to timeless modern classics each luxury hotel and resort is a unique and cherished expression of its locale a portal to the destinations cultural charms and treasures. If you are someone with an appreciation for evocative storytelling a keen interest and passion for this destinations heritage and a desire to deliver genuine personalized and anticipatory hospitality then we invite you on our journey. In joining The Luxury Collection you join a portfolio of brands with Marriott International. Bewhere you can do your best workbeginyour purposebelongto an amazing globalteam andbecomethe best version of you.The Gritti Palace a Luxury Collection Hotel in Venice part of Marriott International is currently looking for a Front Desk Supervisor reporting to the Front Desk Manager.This is full-time position 5 days a week with 2 days off.This is a great opportunity to work in a place of exceptional art and elegance where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service a delectable culinary experience and an intimate wellness haven. The reference point for the worlds elite at international city events such as the Biennale Carnival and the Venice Film Festival.Job DescriptionA Front Desk Shift Leader is a supervisor responsible for overseeing front desk operations during a specific shift which includes supervising staff handling customer issues and managing daily administrative and financial tasks. Key duties involve delegating tasks ensuring excellent customer service resolving conflicts performing cash management and guaranteeing the effectiveness of the flow of information across all departments.What you’ll doAssist staff with expediting problem payments (e.g. problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations assigning room and issuing and activating room key. Process all



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