Asset Management

Asset Management - Client Service Associate Job DescriptionAs a Client Service Associate in Asset Management, you will deliver exceptional client service to clients of J.P. Morgan Asset Management based in Italy, Greece and Cyprus. You will provide proactive service delivery and resolution to client queries and actively develop existing relationships to achieve client satisfaction.You will work closely with the Sales and Sales Support Team and will have the opportunity to partner with other Client Service peers across Europe to establish a strategic common global operating model within the organization.Job ResponsibilitiesAct as day‑to‑day client service contact for the assigned markets, supporting the Sales & Sales Support in liaison with the Operational Teams.Drive successful onboarding (Operational capabilities, AML/KYC) process for allocated client base in close co‑operation with Sales and Operations including retrocessions.Attend client meetings, trainings and events as appropriate, communicating clearly significant client issues internally and documenting/escalating as appropriate.Handle query/error/complaint by applying highest quality standards and according to procedures within agreed deadlines.Participate actively in client service and regional team meetings.Review constantly and improve service performance and identify opportunities to enhance client experience.Inform proactively clients of changes/issues/initiatives (e.g. regulations, JPM policies, services, etc.).Anticipate and manage work volumes, adhering to established policies and deadlines.Ensure all relevant information and progress is monitored and delivered proactively, keeping Sales, CS team, supervisors and management up‑to‑date on outstanding issues.Remain updated on assigned market(s), product knowledge and clients/major relationships, acting as SME where requested.Share relevant client and market knowledge with operational areas and the wider CS community, participating in CS meetings and sharing best practices.Maintain awareness of approved error/incident procedure and exception processes and act on it accordingly.Required Qualifications, Capabilities and SkillsFluency in Italian and English, excellent communication skills both oral and written.Previous experience in a similar role within the financial services and/or banking industry.Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients efficiently.Enthusiastic in delivering exceptional client services; initiative‑taker who is adaptive, fast‑learning, responsive, extremely well‑organised, detail‑oriented.Ability to work independently and with teams globally, multi‑task and meet strict deadlines.Strong organisational and prioritisation skills, effective judgement from a risk and escalation perspective.Strong client service mindset and team player.Comprehensive knowledge of Asset Management business.Confident, professional approach to deal with various teams including sales, senior managers and broader teams.Excellent verbal, written, interpersonal, presentation, negotiating and organisational skills.Self‑sufficient with excellent planning, time management and organisational skills, demonstrating ability to steer toward challenging deadlines.Preferred Qualifications, Capabilities and SkillsUniversity degree level education preferred.Additional European languages such as French/Greek are a strong advantage.About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business approach drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.About the Team J.P. Morgan Asset & Wealth Management delivers industry‑leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals.Seniority Level Not ApplicableEmployment type Full‑timeJob function Other#J-18808-Ljbffr